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Service Advisor Supervisor | Southern - Gulf Region

Thompson Tractor Company, Inc.
United States, Alabama, Montgomery
Jan 21, 2025
Description The Service Advisor Supervisor is responsible for supporting branch Service Department personnel by leading Service Advisors in each region. The Service Advisor Supervisor should understand and ensure adherence to all Service SOP's. The Service Advisor Supervisor will lead a team responsible for all AX Work Order administration, customer communication, creating service quotations, dispatching field and scheduling shop repairs, COD customer invoicing, generating VOC and tool account purchase requisitions, and other duties not specified. Essential Responsibilities & Expectations Lead Shop Service Advisors and Field Service Advisors to follow all service standard operating procedures. Address branch performance issues with local Service Manager or Supervisors. Conduct performance reviews timely and accurately. Create development and training plans for employees. Audit aged WIP and other service calls as necessary. Address customer PO issues with sales and service leadership. Visit all branches on a cadence set with management. Provide backup support for employees out of the office. Meet with internal process partners in service, parts, sales, rental, accounting, purchasing and other departments on a regular cadence to ensure all procedures are being followed. Qualifications Education High School or Equivalent (required) Experience Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Communication and organizational skills are critical to be successful in this position. Prior leadership experience is a plus. (required) Skills Leadership (required) Microsoft Office (required) Computer (required) Organizational (required) Written Communication (required) Verbal Communication (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)