Program Coordinator, Professional Education

Arizona Institute for Resilience (AIR) at the University of Arizona seeks a program coordinator to support day-to-day functions of a new professional master's program and three graduate certificate programs related to environmental and societal resilience, offered in partnership with College of Social and Behavioral Sciences (SBS) as the academic home. This position is supervised and supported by the AIR Associate Director of Professional Education, and will work directly with prospective and current master's program students, faculty and staff, Arizona Online, SBS Academic Affairs and Student Success team, and the SBS Marketing, Communications and Engagement team. This position has the unique opportunity to support students pursuing career goals in the fields of resilience, adaptation, and sustainability, from initial recruitment to alumni follow-up.

Arizona Institute for Resilience

At the Arizona Institute for Resilience, we turn science into actionable, community-oriented solutions.

Our focus is resilience, the capacity to respond to environmental change in innovative ways by adapting toward more sustainable and equitable outcomes.

We bring together researchers, educators, problem-solvers, and innovators from diverse disciplines - science, engineering, humanities, economics, public policy, law, the arts, and beyond - to develop innovative and practical solutions to the many environmental and resilience challenges we all face today.

A vibrant and sustainable Earth where communities are resilient to environmental change.

To develop and apply diverse knowledges in creating solutions to environmental change through interdisciplinary research, community relationships, and experiential learning.

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & responsibilities:

• Graduate Student Success Coordination
  • Monitor
    new graduate student applications and admissions administration in the
    GradApp system in coordination with the Graduate College.
  • Coordinate new student orientation, professional development, and graduation events.
  • Assist
    graduate students with navigating administrative tasks throughout their
    course of study, including registration, plan of study, completion,
    leave, extension petitions, and other administrative support.
  • Monitor and approve graduate student progress using GradPath.
  • Update and maintain graduate program handbook as needed.
  • Maintain current and alumni student files.
  • Work with SBS staff to process graduate tuition scholarships, fellowships and placeholders.
  • Gain
    familiarity with on-campus support for graduate students (for financial
    aid, international student services, basic needs, etc), and refer
    students accordingly per needs and requests.
  • Advise on revisions to program policy and administrative processes as programs evolve.
• Curriculum & Enrollment Administration
  • Maintain and update schedule of classes for Arizona Online and Main Campus masters and certificate programs.
  • Coordinate
    course details and catalog updates, including course/program add
    requests, course modifications, inactivation and related room
    reservations and changes.
  • Monitor scheduling, course and department enrollment data, analyze and report as requested.
  • Support students in course registration as needed.
  • Perform
    administrative tasks related to the daily operation of academic
    programs, including maintaining departmental files, course syllabi,
    course evaluations, book orders, change of grade forms, student surveys,
    etc.
  • Attend monthly SBS program coordinator meetings and required trainings.
  • Communications, Marketing and Recruitment
  • Develop
    in-depth of knowledge about PSM Resilience Practice and
    Resilience-related graduate certificates, and general knowledge about
    other University of Arizona graduate programs.
  • Develop
    and implement digital engagement strategy (social media and email) in
    coordination with AIR professional education team members, SBS and
    Arizona Online marketing teams, and marketing contractor.
  • Provide
    first response to leads, facilitate students finding best-fit program,
    and make referrals via Customer Relationship Management (CRM) Slate and
    GradSlate to programs as appropriate.
  • Respond
    to individual student requests and strategically reach out to students
    strategically through call lists, emails, or in person at all stages of
    the funnel to assure complete application submission and influence
    application yield.
  • Record all prospective student interactions in Slate and GradSlate CRM software.
  • Consult
    with SBS and Arizona Online marketing teams on ideas for lead
    generation through various channels including social media and digital
    advertising, and help implement campaigns as appropriate.
  • Attend
    recruitment events/conferences as appropriate, collecting all leads in
    Slate and GradSlate; work with Slate and GradSlate team to obtain event
    training, develop strategy for collecting and following up with leads;
    check out "conference in a box" from Slate and GradSlate team as needed.
• Administrative Support
  • Collaborate
    with AIR operations personnel to execute logistics for events and
    meetings relevant to the academic programs and student success.
  • Serve
    as liaison to the SBS Dean's Office and multiple other central
    administrative offices requiring information related to schedule and
    course catalog, program development and assessment, and enrollment.
  • Provide support to AIR leadership in providing relevant information for unit level reviews.
  • Attend AIR monthly meetings.
  • Serve on various department and university committees as needed.
• Additional duties may be assigned.

Knowledge, skills & abilities:

• Passionate about student success
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Detail-oriented with a high level of accuracy
• Public engagement or marketing skills
• Ability to work collaboratively with diverse teams
• Committed to promoting diversity and inclusion
• Innovative and strategic thinking skills with a focus on continuous improvement
• Able to give and receive constructive feedback, and able to incorporate learning for improvement

• Bachelor's degree or equivalent advanced learning attained through experience required and a minimum 3 years of relevant experience required.
  

• Previous professional experience coordinating complex projects or programs
• Previous professional experience in a public engagement role, such as community outreach or customer service