Unit Clerk Monitor Tech, SCU

• Janesville, Wisconsin
• Night shift, 6:30pm-7:00am, weekend rotation

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

The Unit Clerk Monitor Tech monitors heart rhythm patterns of patients throughout the hospital setting, to detect abnormal pattern variances. Prepares and compiles medical records and processes patient orders. Performs the following essential duties and responsibilities, supporting the nursing philosophy. May include weekends, holidays, day, evening, night shift, and/or on-call hours.

Essential Duties and Responsibilities

• Reviews patient information to determine normal heart rhythm pattern, current pattern, and prior variances.
• Observes screens of cardiac monitors and listens for alarm to identify abnormal variation in heart rhythm.
• Informs RN caring for the patient in an urgent manner of variances in pattern. Provides shift report to staff caring for the patient as requested.
• Completes appropriate documentation as required by standards.
• Measures length and height of patient's heart rhythm pattern on graphic tape readout and posts information on patient records.
• Triages ongoing appropriateness of tele services, discussing with supervisor.
• Processes orders in an accurate and timely manner.
• Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High School diploma or general education degree (GED) preferred

Completion of Unit Clerk course or equivalent on the job training

Ability to read and interpret cardiac rhythms preferred

Certification and Licensure

Successful completion of the Mercy Health System telemetry course.

Skills and Abilities
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information; Works well in group problem solving situations; Remains calm, even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently completes essential duties and responsibilities.

Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly in positive or negative situations; Responds well to questions.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Self-directed in daily work routine, remaining productive during work hours.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate lifting techniques and/or equipment.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time, ready to accept assignment.

Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities.

Computer Skills

To perform this job successfully, basic computer skills are beneficial.

Special Physical Demands

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to smell, stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

Level of Supervision

N/A

Supervises

This job has no supervisory responsibilities.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.