Senior Operations Manager - Stores

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Senior Manager, Operations (SMO) will develop and implement processes to drive sales, fulfillment execution, manage expenses, and maximize Earnings Before Income/Taxes (EBIT) improvement, leveraging the Central Operations, Regional Area, and in-store leadership partners, all while ensuring the customer is first, always.

Essential Functions:

• Deliver operations metrics in store. Metrics include Expense, Shortage, EBIT, Productivity, Hours Utilization Report (HUR), fulfillment compliance.
• Develop and retain executive operations/support professional's representative of the brand and diversity.
• Achieve Net Promoter Score (NPS) goal, EBIT plan, fulfillment fill rates, and ship on time standards
• Ensure Fed Ticket compliance, Shoe Audit, HUR, and Loyalty participation to maximize sales.
• Achieve 90% or better markdown compliance, Return to Vendor (RTV) and job out completion for store.
• Address facility/housekeeping issues in partnership with TAMO, Visual Merchandise Managers and Asset.
• Partner with Central to develop/deliver in store seasonal shortage reduction strategies.
• Ensure 100% compliance with all Bloomingdale's audit and merchandise security standards.
• Manage expense to financial plan by monitoring expense trends in store.
• Analyze the store P & L monthly and execute strategies to exceed plan.
• Partner with Central, RAMO and General Manager on accurate sales/expense forecasting.
• Organize/maintain back of house areas to support presentation standards/floor replenishment.
• Partner with Visual Merchandise Manager (VMM), operations/support team, and in store leadership team to execute merchandising strategies.

Qualifications and Competencies:

• We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply.
• 5+ years direct experience.
• Excellent written and oral communication skills, and creativity.
• Ability to read, write, and interpret instructional documents.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
• Must be able to work independently with minimal supervision.
• Analytical, detail-oriented, and highly organized.
• Strong multi-tasking & problem-solving ability.

Essential Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items under 10 pounds.

Other Skills:

• Strong leadership profile and excellent negotiation skills.
• Must be able to work in a fast-paced environment.
• Be able to work as a team player across different functions and departments.
• Strong computer skills; high level of expertise in Microsoft Excel.
• Knowledge of Microsoft Access a plus.

Work Hours:

• Ability to work a flexible schedule based on department and company needs.