Coordinator Health Plans Sales II - Health Plan Admin

Summary:

The Coordinator Health Plan Sales II role will take a primary role to contribute to the success of the day to day growth strategy by providing support to Field Marketing Organizations (FMOs) and Brokers. This position is responsible for building and maintaining a positive and professional relationship with contracted FMOs and their contracted Brokers. Including internal stakeholders.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• In preparation for annual open enrollment for Medicare and Health Insurance Exchange lines of business, leads weekly implementation meetings for the enrollment platforms, onboarding/contracting platform, providing updated FMO & Agent Agreements, training materials, power point presentation and exam also testing the platform before launching for annual contracting.
• Develop training material and provide training/guidance to FMOs and Brokers on products, services, benefits, process and available tools. Partner in training opportunities with the sales management team. Participate in needs assessments to determine gaps in processes that may lead to training opportunities.
• In addition, a high degree of customer service is expected to all Management, the Sales Teams and interdepartmentally, to ensure that growth and retention for CHRISTUS Health Plan members.
• Customer Relations: Manage the inside support requirement of multiple inquiries from the contracted FMO and Broker community. Maintain relationships, answer inquiries from FMO and Brokers via broker support email, telephonic or any alternate communication. Researches and provides resolution as established by department Key Performance Indicators (KPI's). Acts as a subject matter expert for all CHRISTUS Health Plan benefits for each line of business.
• Maintain enrollment and tracking system utilizing CMS database and internal processes to ensure timely and accurate processing of membership applications.
• Work on special projects to identify internal and external trends that may influence and/or predict unusual marketing and enrollment activity.
• Compliance and Regulatory Requirements: Work with internal compliance staff to monitor sales regulations and adherence to State and Federal Marketing guidelines. In addition, work with systems to ensure appropriate data is collected for audition purposes. Identify solutions for any issues that arise and troubleshoot to ensure resolutions to maintain compliance with regulations.
• Must be proficient in PowerPoint and Excel
• Must have analytics ability to organize and prioritize work to meet deadlines.
• Must have good judgment, initiative, and problem-solving abilities.
• Must have ability to handle and resolve complex issues with little assistance.
• Should have excellent communication skills both verbal and written.
• Must be able to travel up to 25% including around and within driving distance, as well to other areas.
• Must be able to apply systems thinking to generate solutions; focus on process rather than isolated events; obtain multiple assessments of a situation and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions.
• Should have related Marketing experience, including high level of expertise with health insurance statistical analysis.
• Must be proficient in Microsoft Office products including Excel, Access, and PowerPoint.
• Must have experience developing and maintaining database systems tracking sales activity.

Job Requirements:

Education/Skills

• High School Diploma required
• Bachelor's Degree in related field (i.e. Health Care Administration, Marketing, Business Administration, Math) preferred

Experience

• One or more years of experience in the Health Insurance industry required
• Three or more years of experience in the Sales industry preferred

Licenses, Registrations, or Certifications

• Life and Health Insurance License preferred

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time

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