New

Field Service Coordinator

Vega Americas
parental leave, tuition assistance, 401(k)
United States, Ohio, Mason
Jan 17, 2025
The Field Service Coordinator is responsible for managing customer service requests and scheduling service engineers, ensuring that work orders are properly distributed. This position works in-office from our Mason, OH headquarters. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. Additional Responsibilities include: Handling service requests from customers. Scheduling service engineers and ensuring proper work orders have been distributed. Ensuring customer entry requirements are met. Processing service orders, including entering the orders into CRM (TopVis), invoicing, and maintaining customer files. Ensuring that training materials are sent to field schools. Handling incoming calls into the department, when necessary. EDUCATION and/or EXPERIENCE Associate's degree from two-year College or technical school. AND six months to one year related experience OR equivalent combination of education and experience VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure.Our products have been making industrial processes safer and more efficient for over 60 years. As an employee, you'll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don't take it from us alone, VEGA has been awarded a Cincinnati Enquirer's Top Workplace Award for 8 years running! Our Mission: With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home. Our Values: Curiosity, Humanity, Simplicity, Connectivity What makes VEGA a great place to work? VEGA Americas, Inc. provides a full benefits package to Full-Time employees including: A competitive salary Health, company HSA contribution, Dental, Life, and Disability benefits available onday one Competitive 401(k) with flexible investment options and a company match to help you reach your retirement goals Other perks include vacation time, holiday pay, 100% paid parental leave, tuition assistance, a casual dress code, and training opportunities. VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status. We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability