Clinical Operations Manager (Remote within CST/EST Regions)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary

Are you ready to make a significant impact in the healthcare industry? As a Clinical Operations Manager at Acentra Health, you will take a pivotal role in driving the growth and strategy of our clinical operations. This dynamic position offers the opportunity to lead day-to-day operations across Clinical Operations, Utilization Management, and Clinical Review functions, ensuring excellence in service delivery and outcomes.

As a Clinical Operations Manager, you will lead and inspire teams to deliver exceptional customer service and operational support for clients and staff. You will develop and implement operational policies, mentor clinical staff to foster collaboration and innovation, and oversee communications with external stakeholders for seamless coordination. Additionally, you will provide critical insights and updates to leadership through detailed reporting, driving organizational success.

If you are passionate about driving operational excellence, thrive in a collaborative environment, and are excited about shaping the future of clinical operations, we want to hear from you! Join Acentra Health and contribute to meaningful change in healthcare. Apply Today!

Job Responsibilities

• Oversee Clinical Operations: Coordinate and direct clinical operations and associated programs, providing leadership and direct supervision to clinical support staff. Manage special initiatives, such as automated outreach systems and incentive plans, to enhance efficiency and performance.

• Policy and Procedure Development: Establish and maintain effective procedures and practices to achieve departmental and program goals, ensuring compliance with organizational standards and regulatory requirements.

• Performance and Financial Oversight: Develop, track, and analyze business and financial metrics to support the day-to-day operational success of the program. Regularly report on progress toward achieving operational goals through structured reviews and evaluations.

• Comprehensive Program Management: Coordinate all aspects of clinical operations, including program planning, scheduling, work plan management, progress reporting, and issue resolution tracking, to ensure smooth and effective execution.

• Leadership Coverage: Assume responsibility for operational oversight in the absence of the Director of Operations, ensuring continuity in decision-making and program management.

• Problem Resolution: Proactively identify and resolve operational issues within the program or department. Delegate responsibilities to the appropriate personnel for prompt and effective resolution when necessary.

• The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary.

Required Qualifications/Experience and Knowledge

• Bachelor's degree required, with a minimum of 5 years of relevant experience, or an equivalent combination of education and experience.

• Must hold an active, unrestricted LPN, RN, Social Worker license, or other applicable State and/or Compact State clinical license, as required by contractual obligations.

• Minimum 3 - 5 years of recent management experience, demonstrating strong leadership capabilities.

• Minimum of 3 years of experience in utilization review, with a comprehensive understanding of its principles and practices.

• At least 5 years of clinical experience in the U.S. healthcare industry, with exposure to both public and private sector programs and/or experience delivering services to government or commercial programs.

• Proven ability to effectively manage organizational change and support growth initiatives.

• In-depth knowledge of business development, strategic planning, tactical implementation, and forming strategic business partnerships.

• Demonstrated ability to manage and address diverse customer needs effectively.

• Strong interpersonal skills to foster collaborative decision-making within leadership, committees, teams, or workgroups with diverse composition.

• Ability to navigate and work effectively within the company's decision-making and organizational structure.

• Skilled in evaluating and refining operations and procedures, formulating policies, and implementing innovative strategies.

• Comprehensive understanding of the U.S. healthcare industry, with preferred experience across public and private sector programs.

• Expertise in employee development and performance management to drive team and individual success.

• Ability to assess resources and environmental factors within the scope of responsibility and design actionable strategies aligned with the company's mission and strategic objectives.

• Proven track record in P&L management, operational process engineering, remote operations management, and supporting new business development initiatives.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role is $85,000.00 - $110,000.00 base salary.

Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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