IT Support Analyst, Specialist|6996

Spectraforce Technologies
United States, California, Santa Clara
Jan 15, 2025
Job Title: IT Support Analyst, Specialist Duration: 6 Months Location: Santa Clara, CA Job Description: Top 5 Required Skills: Operating System/Software Troubleshooting - Experience with root cause analysis and debugging. IT Infrastructure Knowledge - Basic understanding of server rooms, including rack-and-stack operations. Corporate Networking Knowledge - Familiarity with LAN/WAN, VLAN, and VPN concepts. Hardware Asset Management - Basic understanding of asset management principles. Customer Service Skills - Strong ability to assist and communicate effectively with clients. Required Technologies: Microsoft Windows OS Ticket Management Systems Required Education and Experience: Education: High School Diploma or equivalent. Experience: 5+ years in IT, Engineering Support, or a related field. 3+ years in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical Requirements: Push/ Pull Max Weight: Pallet ~500 lbs. Lift Max Weight: Miscellaneous IT equipment ~50 lbs. Key Responsibilities: Technical Support: Provide technical assistance to computer users via in-person, telephone, or electronic support. Resolve issues related to computer hardware, software, operating systems, and applications. Incident Management: Analyze and prioritize incoming requests. Follow and develop standard operating procedures. Escalate complex problems to senior staff when needed. Maintain detailed documentation of incidents, requests, and resolutions. System Availability and Performance: Lead disaster recovery and business continuity processes. Analyze incident trends to improve system performance and availability. Team Leadership and Mentorship: Provide first and second-level support for complex problems. Mentor team members on subject matter expertise and IT solutions. Manage knowledge repositories and technical documentation. Project Involvement: Act as a technical lead on features or systems. Assign tasks and manage small project teams. Meet with vendors to resolve service issues. Additional Details: Provides after-hours on-call support as required. Engages in moderate influence over organizational decisions.