Call Center Specialist Lead - 133979
University of California - San Diego Medical Centers | |
medical insurance | |
United States, California, San Diego | |
Jan 13, 2025 | |
UCSD Layoff from Career Appointment: Apply by 1/16/25 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 1/27/25. Eligible Special Selection clients should contact their Disability Counselor for assistance. Under the minimal supervision of the Contact Center Manager, the Practice Support Specialist primarily oversees and provides leadership and training for all back-end duties such as call center, referral, authorizations, coaching, and other advanced administrative duties, etc. The Practice Support Specialist has oversight over his/her junior counterparts. The Practice Support Specialist serves as a resource for the entire department. With the guidance of the Contact Center Manager, the Practice Support Specialist initiates and participates in improvement efforts, which directly impact the practice. Performs other related duties as assigned. MINIMUM QUALIFICATIONS
Pay Transparency Act Annual Full Pay Range: $63,016 - $78,384 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $30.18 - $37.54 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). |