Senior Helpdesk Analyst

TKDA
life insurance, paid time off, paid holidays, 401(k), remote work
United States, Minnesota, Saint Paul
Jan 13, 2025
Are you passionate about technology? Do you enjoy helping people while working in a fast-paced and challenging environment? If so, then we have an exciting opportunity available for you to join our employee-owned team as a Senior Helpdesk Analyst! As a member of our team, you will collaborate with a group of IT professionals to provide on-site and remote technical support to a diverse group of Architects, Engineers, Planners, and Scientists. You will provide Desktop support including installation, troubleshooting, and maintenance of PC hardware, software, and computer system applications. You will also provide support by setting up and configuring equipment at workstations and in conference rooms, orientating others on proper use of equipment, and maintaining / prioritizing / resolving daily service requests. You will also conduct diagnostics and perform necessary application and system upgrades. Work Arrangement: Flexible/hybrid work arrangements (3 days in office / 2 days remote per week) will be considered for self-starter and self-sufficient professionals who have demonstrated an ability to work and/or learn successfully in a remote work environment. 2025 Location Note: We are moving! Currently still in downtown Saint Paul, we will be fully moved in at our new HQ in the South Loop neighborhood of Bloomington by April 2025. Check out more about our new office! TKDA HQ 2025 Responsibilities Provide technical support for hardware and software issues. Manage and resolve service requests and incidents. Configure and maintain workstations and conference room equipment. Conduct diagnostics and perform system upgrades. Collaborate with other IT team members to improve processes and systems. Required Qualifications Associate degree in Computer Science, Information Technology, or related field of study. Two to five years of experience providing multi-faceted technical support (laptops, desktops, scanners, printers, etc.) in a business environment. Thorough working knowledge of Microsoft Operating Systems and Microsoft Office Suite applications (Teams, Excel, Word, Outlook, PowerPoint, etc.). Good understanding of Information Technology Infrastructure Library (ITIL), a framework of best practices for managing IT services and assets. Strong problem-solving and analytical skills. Strong interpersonal and customer service skills demonstrated by a positive, helpful demeanor. Ability to communicate technical information, both verbal and written to a wide range of end-users. Ability to work under pressure and manage multiple tasks simultaneously. Strong organizational skills and attention to detail. Ability to work independently or within the team setting. Ability to lift, carry, and transport computer equipment weighing up to 60 pounds. Preferred Qualifications Previous experience providing IT support to CAD users. Previous experience providing technical support to remote users. Microsoft Operating System Certification(s). Microsoft Office Suite Certification(s). A+ Certification. Join Our 100% Employee-Owned Firm At our company, every employee is an owner. From the front desk to the corner office, every one of our 430+ professionals thrive on collaboration and holistic development. Our success is collective, and so are the rewards. Comprehensive Benefits Health Benefits: Enjoy medical, dental, vision, and life insurance from day one Annual Incentive Plan: Eligible for discretionary bonuses HSA Contributions: Receive monthly employer contributions if you choose an HSA-eligible plan 401(k) Match: Get employer matching on your 401(k) deferrals ESOP: Benefit from our Employee Stock Ownership Plan, funded entirely by company profits Paid Time Off: Accrue PTO based on your professional experience and enjoy eight paid holidays per year Upon receiving a formal offer, you will get a personalized Total Compensation Overview (TCO) to see how everything adds up and what it looks like to be part of our community. *Pre-Employment Screening* Upon acceptance of a conditional offer of employment, the selected candidate will be required to complete a standard pre-employment background screening, which consists of Social Security verification, educational verification, review of criminal convictions, and driving history. *Notice to Recruiters and Placement Agencies* TKDA will not accept unsolicited resumes from recruiters or placement agencies unless a service agreement is in place. In the event TKDA receives an unsolicited resume without a service agreement in place, TKDA will not be obligated to pay a service fee of any amount nor will TKDA be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by a TKDA officer.