CFL Accounts & Global Program Coordinator

TO APPLY: Resume and Cover Letter Required. Only completed and signed applications will be considered.

JOB DESCRIPTION

About AIFS Abroad

At AIFS, we bring the world together through transformative international education. Since 1964, we've helped over 1.6 million participants engage in cultural exchange and educational programs worldwide. AIFS Abroad focuses on study abroad, customized faculty-led programs, international internships, and career readiness initiatives in more than 20 countries and virtually. We are a division of AIFS Inc., a company founded by Sir Cyril Taylor, a UK charity.

Team Culture

We are a mission-driven group committed to international education and a better world through our programs. We prioritize diversity and professional growth using tools like Clifton Strengths. You'll experience a transparent, innovative culture where collaboration and idea-sharing are encouraged.

Position Summary

The CFL Accounts and Global Program Coordinator is responsible for supporting pre-departure operations related to billing, enrollment, and participant support. This role includes processing reimbursements, monitoring participant accounts, advising on financial aid, and assisting with program setup and client communication.

• Full-time position: Monday - Friday, 9:00 AM - 5:00 PM (Hybrid model, Stamford, CT).
• Salary: $50,000 - $53,000
• Travel: Domestic travel may be required.
• Occasional: Nights and weekends based on seasonal needs.

Key Responsibilities

Billing and Accounting (50%)

• Primary point of contact for payment, financial aid, and refund inquiries.
• Generate invoices and special billing as needed.
• Monitor and follow up on student and school receivables.
• Ensure accurate tracking of payments, reimbursements, and refunds in Acumatica and SLX.
• Process adjustments and create credit/debit memos for participant accounts.
• Other duties as assigned.

Program Administration and Enrollment (50%)

• Set up customized programs in the database.
• Assist with portal issues and student information collection.
• Draft pre-departure materials (visa letters, marketing content).
• Respond to client queries and liaise with campus advisors.
• Support data entry, reporting, and 24/7 on-call emergency support.
• Other duties as assigned.

Expectations for the Role

• 30 Days: Familiarize with team and primary processes.
• 60 Days: Complete internal training and understand program locations.
• 90 Days: Act as primary contact for participants and institutions.
• 6 Months: Master databases and establish workflow.
• 1 Year: Fully integrated into the role with a solid understanding of responsibilities.

• Bachelor's degree.
• 1+ years' experience in customer relations.
• Experience in diverse, international environments and higher education.
• Comfort with computers, web-based systems, and the Microsoft suite (especially Excel).
• Strong communication skills, especially with diverse stakeholders.
• Ideal: Second language skills (Spanish) and experience with CRM systems (Salesforce, Hubspot, etc.).

Key Skills

• Multitasking, problem-solving, and remaining calm under pressure.
• High-quality customer service in a fast-paced environment.
• Ability to work across multiple perspectives (students, institutions, and staff).

Recruitment Process

1. Submit Application: Apply through the AIFS Careers site.
2. Resume Review: Selected candidates will submit a brief 5-minute recording.
3. First Interview: Panel interview (60-90 minutes).
4. Assessments: Complete strengths and personality assessments.
5. Offer: Successful candidates receive an offer letter.

Why AIFS Abroad?

• Inclusive Culture: We value diversity, equity, and inclusion.
• Sustainability: Commitment to environmental initiatives.
• Comprehensive Benefits:
  
  
  
  • Vision, dental, and health insurance.
  • Retirement savings options.
  • Paid holidays, personal, and sick/wellness days
  • Paid time off and parental leave (12 weeks after one year of service).
  • Paid time off for voting.
  
  
  
  

For Inquiries:

Contact Karena Cronin at kcronin@aifs.com

AIFS Abroad is an equal opportunity employer, committed to diversity and inclusion. We encourage candidates from diverse backgrounds to apply.

Equal Opportunity Employer:

AIFS /AIFS Abroad provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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