Senior Content Manager

Reingold distinguishes itself from other consulting firms by two things: our serious thirst for impact and our not-so-serious culture. Yes, we are expert technologists, marketers, and designers, joined in a focused pursuit of the best strategies for our clients. But we are also regular people who care about the human side of showing up for work each day. In other words, jokes and jeans both make daily appearances here, and we wouldn't have it any other way.

Reingold's mission is to help other mission-driven organizations, whether in the government, nonprofit, or business sector. Our approach requires leveraging the latest communications and digital media techniques to help our clients meet their audiences where they are - often on that little place called the internet. That's where you come in.

This is a hybrid role, requiring at least two days per week on site at our client's offices in Phoenix, AZ.
This is a 12-month term position. There is a possibility of extension based on the availability of funding.

The Senior Web Content Manager oversees the creation, publication, and maintenance of digital content on our client's website. They play a pivotal role in ensuring the site serves as an accessible, user-friendly, and engaging digital platform that reflects the client's modern and diverse identity. This full-time, hybrid role is ideal for a strategic leader with a passion for digital content and a deep understanding of web writing best practices, SEO, and user experience. You will collaborate with web contributors across the organization, ensuring content adheres to established guidelines, speaks with one unified voice, and meets the needs of a diverse population. Your leadership will shape content strategies that enhance site usability and accessibility, helping users find relevant information quickly and easily.

This position is for a proactive, people-oriented leader who thrives in a collaborative environment and is committed to delivering high-quality content. If you're ready to make a lasting impact on an organization's digital presence and lead a team in advancing innovative, inclusive content strategies, this is the role for you.

Here's what you will do as Senior Content Manager:

Essential Functions:

• Ensure that the content aligns with the brand strategy and voice, engages the target audience, and meets quality standards.

• Provide guidance to department content contributors.

• Manage significant content updates (e.g., new pages, major content updates to existing pages).

• Manage SEO strategy.

• Support and enforce regular review and optimization of department content through regular content audits, gap analyses, analytics reviews, and customer feedback.

• Support (by writing or coordinating) content that applies to multiple departments.

• Manage the list of content writers, approvers,and CMS authors who are approved to contribute to the site.

• Collaborate with cross-functional teams to understand business objectives and target audience of content efforts.

• Plan, oversee, and maintain a content strategy that aligns with brand guidelines, 508 compliance, style guides, user needs, and search engine optimization best practices.

• Integrates strategy across departments.

• Creates and maintains a content calendar to ensure consistent and timely delivery of content and ongoing content operations and optimization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

This role is a good fit for someone with these qualifications, experience and skills:

Required Qualifications:

• Bachelor's degree or equivalent experience

• Minimum of 5 years of experience in web content management, or a similar role, ideally within CMS platforms like AEM.

• Strong knowledge of agile principles, including backlog prioritization, sprint planning, and stakeholder engagement.

• Familiarity with web accessibility standards (e.g., WCAG) and best practices for inclusive content.

• Proven ability to define and execute content roadmaps aligned with organizational goals.

• Proven experience managing a team and working collaboratively with cross-functional teams and stakeholders.

• At least 3 years of experience in developing and implementing content strategies for websites.

• Strong background in SEO and web writing best practices.

• Exceptional communication skills, with the ability to translate content requirements into actionable plans.

Preferred Qualifications:

• Hands-on experience managing web content implementations, migrations, or customizations in AEM.

• Experience working in an agency environment, handling client-facing projects with tight deadlines and evolving requirements.

• Proficiency with data-driven decision-making, including using analytics tools to measure success and inform content optimizations.

• Experience collaborating with diverse cross-functional teams, including designers, developers, and stakeholders, in a municipal or government context.

• Experience working with writers of all skill levels and comfort levels with writing for the web.

• Demonstrated success in leading large-scale digital transformation projects.

• Strong problem-solving skills, with the ability to anticipate challenges and proactively propose solutions.

Supervisory Responsibilities:

This position will not have direct reports but will be expected to mentor a wide variety of web contributors and teammates and to lead by example and influence.

Work Environment and Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

About Us:

At Reingold, no one works in a box. We nurture and leverage individual talents and encourage our team members to continually grow. We offer creative freedom, a collaborative (and fun) environment, and an infinite variety of challenging assignments.

Reingold offers competitive salaries, a comprehensive benefits package, a hybrid and collaborative work environment, a fun (and sometimes zany) workplace culture, and growth opportunities in a variety of specialty areas. That means when we find good people (and they find us), they stick around for the long term.

Reingold is dedicated to fostering an inclusive environment and to providing equal opportunity for individuals of all abilities. If you require assistance or need accommodation at any stage of the application process because of a disability or medical condition, please feel free to email [emailprotected] or contact a member of the People & Experience team at 202-333-0400.

Reingold has a policy of maintaining a workplace free of drugs and alcohol. For access to the full policy, which is part of the Reingold Employee Handbook, email [emailprotected]. Reingold ensures a safe, healthy, and productive work environment for its employees and others. All applicants are advised that full compliance with this policy is a condition of employment at Reingold.

Applicants must have authorization to work for any employer in the United States. We are currently unable to sponsor or to take over sponsorship of an employment visa.

Reingold is an equal opportunity, affirmative action employer. Women, minorities, veterans, and people with disabilities are encouraged to apply.