Student Services Assistant

Metropolitan Community College
life insurance, 403(b)
United States, Missouri, Kansas City
Jan 11, 2025
Position Type: Full-Time Class Category Classified Staff Job Open Date 01/10/2025 Job Close Date 01/31/2025 Open Until Filled No Initial Screen Date: 02/05/2025 Minimal Qualifications: High School Diploma or equivalent (G.E.D.). Preferred qualifications: Preference will be given to individuals who possess: Associate's degree. Experience in planning or staffing events and activities Evidence of general office skills, including computer skills, and using database systems and the internet. Demonstrated experience of ability to provide positive customer/student service to a diverse community. Demonstrated evidence of ability to plan, organize, and implement multiple tasks and complete tasks accurately and on time. Demonstrated evidence of strong interpersonal skills (verbal, non-verbal, and written communication) and the ability to interact with or lead a small group. Experience with problem-solving, ability to research solutions. Demonstrated evidence of attention to detail and accuracy. Demonstrated evidence of working in a collaborative team environment. Work Hours Normally scheduled Monday through Friday; however, may be required to work additional hours and/or other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation The annual salary is $32,078-$34,003. A competitive benefit package is included. Special Instructions to Applicants PLEASE NOTE: Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration. Interviews will be conducted by a hiring committee. We offer all full-time employees medical, dental, vision, and life insurance plans, as well as retirement, 403b,employee assistance, and flexible spending and health savings account. We have a generous time-off policy including vacation, sick/personal days, holidays, and paid spring and winter break. We can't wait to show you why Metropolitan Community College is a great place to work! Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled Class Summary Incumbents provide basic information and services to students and prospective students regarding enrollment process, financial aid, career services, disability support, records and transcripts, or counseling, and perform clerical duties. Typical Essential Duties Provides information to prospective and current students, to include information on admissions, academic requirements and processes, financial aid, college offerings and services, and/or registration processes. Provides assistance to students and other individuals; work may involve responding to general inquiries via phone, email, or in person; distributing supplies and resources; providing referrals; directing calls to appropriate personnel/departments; giving campus tours; assisting students with completing documentation; reviewing and collecting documentation; and processing payments. Maintains records, call sheets, forms, spreadsheets, and training and other documentation; and enters and tracks student data related to test scores, activities, status, financial aid, scholarships, and other financial, general, and confidential information. Performs basic clerical duties to include maintaining supplies, reserving rooms, processing correspondence, preparing and distributing materials packets, and maintaining the calendar and scheduling appointments for all counselors in the department, taking into account their workload, other college committees and responsibilities, individual priorities and preferences. Assists department staff with basic administrative duties, to include setting up and reserving rooms, distributing promotional materials, sending out invitations and reminders, registering students, and monitoring attendance, during special events and to facilitate related departmental operations. Highlights department events and programming using displays in campus showcase and bulletin boards by creating display and bulletin board items and other marketing materials in various formats. Perform other duties as assigned. Knowledge Knowledge of program support principles and practices Knowledge of customer service principles Knowledge of recordkeeping principles Knowledge of data entry principles and practices Knowledge of computers and applicable software and applications Skills Skilled in providing customer service Skilled in preparing schedules Skilled in compiling information Skilled in performing data entry Skilled in providing program support Skilled in maintaining records Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information. Positions Supervised No staffing table positions Physical Requirements Positions in this class typically require: grasping, hearing, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Licensing Requirements None.