Program Coordinator - Meetings and Events
 JLL | |
 United States, Tennessee, Nashville | |
 Jan 08, 2025 | |
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Work Scope:
Customer-Facing Resource Management:Maintain and update customer-facing resources, such as knowledge bases, FAQs, and support documentation, related to global event support at Amazon. Ensure these resources are accurate, up-to-date, and easily accessible to customers and support team. Customer Request Handling:Respond to inbound customer requests and inquiries regarding hosting events at Amazon. Triage and prioritize requests based on urgency and impact. Provide prompt and professional responses, addressing customer concerns and resolving issues efficiently. Offshore Help Desk Team Management:Assist with the supervision of the Offshores Team, prepare, plan, implement trainings. Assist with the Event Overflow Assignment Allocation Conduct quality assurance checks on the team's performance, ensuring adherence to service level agreements (SLAs) and customer satisfaction standards. Process Improvement and Optimization:Demonstrates continuous effort to improve operations, service levels, and streamline work process Establishes and provides clarity to existing policies and procedures relating to Events Team support Identifying opportunities for improving team communication and efficiency Assisting in the creation and rollout of department-based projects. Room Inventory ManagementAssist in the process creation and implementation of rooms offline due to maintenance or AV/IT upgrades. Develop a deep understanding of the tools and systems used in global event service operations. Other activities as assigned by the Global Event Services Program Manager | |