Field Service Technician-DMV

Job Location: Washington, DC; Alexandria, VA; Baltimore, MD

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. Newsweek recognized Andersen as one of "2023 America's Greatest Workplaces."

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. We are named as a Forbes "Best Employer for Diversity 2022."

Earning the 2023 ENERGY STAR Partner of the Year-Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference at Andersen.

SUMMARY:

We are looking for a Window Repair/Inspection Service Technician that will be responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. In addition to representing the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise.

PRIMARY RESPONSIBILITIES:

• Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer's environment.
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary.
• Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
• Enforces warranty compliance. Communicates and disseminates warranty policy information.
• Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolve difficult situations with customers (internal/external)
• Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.
• Adheres to all Andersen Window and Door policies, procedures and processes.
• Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility.
• Travel - in (and very occasionally outside) of the primary territory.
• Willingness to travel outside primary market area to support service organization as needed.
• Assists in product and service procedure training.
• In-home selling of options and upgrades, including labor.
• Other field service / support duties as assigned.
• Very limited direction of others on job-sites/field projects.

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QUALIFICATIONS AND SKILLS:

• High school diploma and valid driver's license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred
• Customer Orientation
• Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time management
• Ability to work with customers in their homes/job site while assuring a clean, safe and clutter-free worksite
• Knowledge of products, service procedures and construction methods
• Basic computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, Powerpoint, Field Service mobile app)
• Able to climb and perform work activities while on ladders/scaffolding or other lift-devices. Ability to carry, lifts/maneuvers materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
• Basic problem solving skills
• Strong communication skills
• Time management skills

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CULTURE AND BENEFITS (include with all job postings):

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

PHYSICAL REQUIREMENTS SUMMARY (to be included with production postings):

* Must be able to stand for 6-8 hrs

* Must be able to lift 75 lbs, etc.

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $26.90-39.00hr plus incentives.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.