Quantum Product Support Technician I - Late Shift (10:30am-7:00pm)

Pride Mobility Products Corporation
21.62
United States, Pennsylvania, Duryea
401 York Avenue (Show on map)
Jan 02, 2025
Description Hourly Rate: $21.62 with $4,000 annual bonus potential DESCRIPTION/JOB SUMMARY To assist in troubleshooting and providing technical support for Quantum Rehab products and problem resolution for Providers RESPONSIBILITIES/DUTIES Assist in trouble-shooting Quantum Rehab products and provide technical support for all Providers Enter orders and data received via the telephone, web, and faxes Identify and communicate areas for improvement regarding customer satisfaction Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.) Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management Attend the Annual C-TPAT Security Training Focus on continuous improvement, and consistently demonstrate good business judgment Work effectively with all Pride departments to exceed internal and external expectations Pride retains the discretion to modify duties and/or assign other duties as necessary REQUIRED SKILLS Must be a team player, friendly, professional, detail-oriented, and honest Must have the ability to: Multi-task, problem-solve, and prioritize in a fast-paced working environment Use hand tools and standard power tools Read and comprehend work instructions Must have: Relentless drive to achieve advancement and continuous improvement Basic working knowledge of Microsoft Office Word and Excel A willingness to learn and/or adapt to new work methods Excellent telephone etiquette skills Excellent verbal and written communication skills PREFERRED SKILLS Push/Pull/Lift 25 lbs preferred REQUIRED EXPERIENCE At least 1 year of customer service experience PREFERRED EXPERIENCE At least 1 year of hands-on mechanical and/or electrical experience in an environment supporting design, manufacturing, or technical processes preferred Current or previous successful employment experience with Pride Mobility Products Corporation preferred REQUIRED EDUCATION High School Diploma or GED PREFERRED EDUCATION Associate Degree in an electronics, technical or biomedical related field preferred REQUIRED QUALIFICATIONS Must be legally authorized to work in the United States without sponsorship now, or in the future DETAILS This job description is not intended to be all-inclusive In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act Pride Mobility Products/Quantum Rehab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)