Technical Assistance Associate

General Summary:

The Technical Assistance Associate supports assigned projects at the Institute for Community Inclusion. They will provide technical assistance and training related to postsecondary education for students with intellectual disability, in collaboration with the Technical Assistance Manager, Alliances Manager, and Program Directors. The incumbent will serve as a technical assistance provider, documenting and addressing requests. They will support and contribute to the development of training resources and information through multiple formats including online learning resources, research-to-practice briefs and how-to guides, virtual resource repositories, as well as conducting in-person and remote trainings, webinars, and conference presentations. They will provide administrative support for the technical assistance team such as soliciting and receiving reports, tracking and receiving deliverables, scheduling meetings, and following up with partners as needed. The position may be held remotely, but regular nation-wide travel will be required.

Examples of Duties:

• Plan for and provide direct technical assistance and training in collaboration with other technical assistance and training team members, state and regional alliances and other partners to program staff, faculty and higher education administrators, employers, persons with intellectual disability, family members, community organizations and education professionals.
• Work closely with the technical assistance manager and regional alliance manager to support documentation of technical assistance activities and assist with fiscal record keeping, invoicing and tracking.
• Support the development and on-going operation of communities of practice and other groups to deliver on-demand and collaborative technical assistance and support to professionals, families and students.
• Provide administrative support for the technical assistance team such as soliciting and receiving reports, tracking and receiving partner deliverables, scheduling meetings, and following up with partners as needed.
• Review metrics and trends in the provision of technical assistance to support improved practice or identify needed resource development.
• Support dissemination of project materials and resources at conferences, trainings and events via presentations or exhibits.
• Organize notes from data driven technical assistance provision to create summary reports.
• Work with the Technical Assistance and Training team to support development of technical assistance resources (e.g., manuals, training materials)to support program development and operations as well as topics such as transition to college, finding the right college and other key topics related to inclusive postsecondary education.
• Provide technical assistance and training that is accessible and responsive to diverse audiences which include individuals with disabilities, individuals from diverse linguistic, ethnic, and cultural backgrounds, among others.
• Perform other duties as assigned.

Qualifications:

Bachelor's Degree in special education, higher education, rehabilitation counseling, disability studies, or other relevant field, and a minimum of two years of experience providing instruction, training, and/or technical assistance for/to people with intellectual disability. Minimum of two years' experience working with inclusive postsecondary education programs and students with intellectual disability is required, with experience working in a state or regional alliance preferred. Experience in supporting and documenting processes like program evaluation, project management, training development, and/or program development is preferred. Must be able to travel regionally, and nationally 4-5 times per year.

Knowledge, Skills, and Abilities:

• Field-based experience with inclusive postsecondary program development, implementation, and evaluation.
• Strong knowledge of reasonable accommodations for individuals with disabilities in higher education, related issues and supports.
• Strong attention to detail and organizational capacities.
• Strong commitment to customer service.
• Understanding of state and federal policies impacting inclusive postsecondary education.
• Knowledge of instructional design and a range of training and technical assistance modalities.
• Knowledge of state or regional alliance development, implementation, and evaluation.
• Knowledge of strategies for communication to audiences within and external to the university and the school.
• Ability to support fiscal documentation and organization.
• Ability to anticipate needs, to take initiative and manage conflicting priorities in a fast-paced work environment.
• Ability to work with a wide range of personnel having varying levels of administrative and organizational abilities.
• Ability to remain calm under pressure and in high stress situations.
• Proven follow-through on complex tasks to completion.
• Ability to produce high quality, accessible, training resources.
• Demonstrated proficiency with office applications, including word processing, presentation graphics, spreadsheets and databases.
• Strong written and oral communication skills, with the ability to address a range of audiences

Application Instructions:

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date.

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

Salary Ranges for the appropriate Pay Grade can be found at the following link:

Grade: 30

Salary Ranges

This is an exempt union position. This is a grant funded position with a current end date of Sep 30, 2025, subject to renewal contingent on funding and university needs.Is this grant funded?

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HRDirect@umb.edu or 617-287-5150.