Billing Analyst - Hybrid Work Environment!

The Billing Analyst is responsible for MPG billing across all markets, ensuring accurate, efficient billing processes and customer care services to our clients. The successful candidate will perform and monitor the enrollment process, generate on-time invoicing, respond to customer inquiries, and interact with other market entities as necessary. The ability to execute complex resolution paths employing analytical skills to review & analyze data, diagnose potential issues and perform necessary remedial actions, strong customer service and telephone etiquette is required.

Responsibilities

Billing
* Prepare Monthly Transportation Reconciliation Billing / AP
* Monthly invoice preparation and processing of billing adjustments
* Collections, as needed
* Manage invoice library and customer billing files
* Daily invoice payment processing and account coding
* Track, process, and document accuracy threshold and rebills for accounts
* Research and resolve transaction and/or billing exceptions & errors daily, including reviewing & analyzing data, diagnosing any problem/error and performing all system and/or market corrections within applicable billing system
* Interact with customers for general billing, accounts receivable, payment and collection inquiries and responding to their business needs and/or problems
* Respond to billing, transaction or market rules questions, including research of market rules, utility specific information, and/or interaction with market entities such as market clearing houses, utilities, or regulatory bodies
* Determine and execute processes for customer billing across retail, pooling and wholesale markets; ensure that accurate bills are provided to customers as soon as metered data is available and work with accounting to verify on-time payments are received

Accounting
* Cash application to Accounts Receivable
o Monitor daily reports and perform quality control processes to ensure accurate processing of information and adherence to defined audit controls
o Create summary reports (revenue & volume based) for management that will be used in monthly reporting
* Process vendor forms with Accounts Payable and ACH set up
* Update Accounts Receivable Reports under guidance of Senior Accountant
* Assigned projects with guidance from management

Other Duties as Assigned

Position Requirements

Formal Education & Certification
* High school diploma required
* BA or BS degree in Accounting/Finance preferred

Knowledge & Experience
* Intermediate/Advanced Excel Skills
* Exposure to billing or customer care processes is preferred. Energy billing experience is a plus
* Prior knowledge of and experience with billing software systems
* Knowledge of commonly used concepts, practices, and procedures within billing or customer care processes. Generally relies on instructions and pre-established guidelines to perform the functions of the job

Qualifications & Characteristics
* Strong analytical and troubleshooting skills
* Excellent verbal and written communication skills

Work Environment
* Hybrid Work Environment available once training is completed. (3 days in office, 2 days remote)
* Sitting for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components
* Lifting and transporting of moderately heavy objects, such as computers and peripherals

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.