BMC Remedy Engineer

We are hiring a BMC Remedy Engineer for either Lackland AFB or Hanscom AFB, this will be an onsite role.

Responsible for the integration of BMC Remedy ITSM 20.02 or above into daily functions, including: commitment to integrity, knowledge, quality of work, supporting financial goals of the company, initiative, motivation, cooperation, relationships, problem analysis, discretion, accomplishing goals through organization, positive oral, written communication skills, accountability of actions taken.

Responsibilities include, but are not limited to, analysis of business requirements, coding of modifications or new program, creation of documentation, testing and maintenance of applications, infrastructure, and information systems including database management systems.
• Utilizes Remedy expertise to determine and analyze needs and requirements. Based on determinations, makes recommendations to Enterprise ITSM management, and helps to develop / execute project plans.
• Provides direction on upgrade/transition to BMC Helix ITSM platform 20.02.07
• Provide directions, develops and enhances Remedy ITSM and Patch Management workflows.
• Assists in the development of system documentation on revised systems changes along with knowledge sharing across the program.
• Demonstrate and train team on performing ITSM Remedy installation, testing and production support activities.
• Demonstrate and train team on performing Patch Management execution, automation of patch management, and production patch support activities.
• Monitors and troubleshoots scheduled tasks and event logs for system, application, & security errors.
• Recommends and plan strategies for upgrades and resource management.
• Design and guide the development of workflows that support business and industry best practices in Remedy IT service management.

Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies.

Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D. 16 years of applicable experience in lieu of degree.

What you'll need:

• Active DoD Secret Clearance
• BMC Remedy experience, development & admininstration
• Enterprise ITSM management experience
• True Sight Server Automation experience
• Kubernetes experience

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.