IT Service Delivery Engineer

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.

At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of Working at State Department Federal Credit Union Include:

Diversity and Inclusion: Work in an environment that values and respects all team members.

Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.

Flexible Work Options: Potential work-from-home options after the introductory period.

Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.

Tuition Reimbursement: Support for your ongoing education and career development.

Commute/Parking Incentives: Financial incentives for your daily commute.

Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.

Gym Reimbursement: Stay healthy with our gym membership reimbursement program.

Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

SDFCU is seeking an IT Service Delivery Engineer whose job it will be to ensure the stability and integrity of in-house voice, data, video and wireless network services. The ideal candidate for this position will be a self-motivated individual who pays keen attention to details.

REQUIRED SKILLS AND COMPETENCIES:

• Bachelor's degree in Computer Science or related academic program; Graduate degree a plus
• 6 years of IT experience in network administration or network engineering to include 5 years with Active Directory, Exchange, Print Servers, Microsoft server administration, server virtualization, router/switch configuration and administration and system security administration
• 2 years of hands-on experience with Firewall administration and desktop virtualization
• Certifications in the area of Microsoft Server Administration and Systems Security required. Cisco certification desired
• Internet, VoIP and network protocols experience
• Network cabling and wiring systems, design and installation experience
• Network traffic analyzers, packet sniffers and similar diagnostic tools experience
• Working knowledge of project management methodologies
• Effective vendor relationship management and contract management skills
• Knowledge of LAN/WAN design
• Excellent written and interpersonal communication, time management, and proven analytical and problem-solving skills
• Excellent project management skills and the ability to lead large and complex projects
• Ability to read and interpret complex technical publications and documentation
• BGP routing and encryption experience desired

JOB DUTIES/RESPONSIBILITIES:

• Implement best in breed system monitoring solutions to ensure resources are properly notified of potential issues prior to their being a notable service impact
• Identify, remediate and mitigate any single points of failure discovered in the system design phase or after
• Design, plan, implement, maintain and troubleshoot servers and services to include Exchange, Print Spooler, Electronic Backup, Biometrics, Windows Server Environment, Virtual Servers, Virtual Desktops, remote connectivity services, Active Directory, Symitar core interconnects and server platform, remote email synchronization and other 3rd party application software.
• Design, plan, implement, maintain and troubleshoot all network hardware and equipment to include routers, switches, appliances, telecommunications gateways, UPS systems and smart power supplies
• Design, plan, implement and maintain security related servers, applications and systems
• Perform security reviews, audits and vulnerability remediation
• Ensure network and IP connectivity of all locations across the LAN/WAN, all workstations, all application servers and back-end office infrastructure
• Conduct research and make recommendations for network products, services, protocols and standards in support of network procurement and development efforts.
• Manages assigned IT projects as Lead Project Manager or participates as IT Project Lead for external projects using best practice project management methods.
• Utilize IT helpdesk software to track work requests and to provide timely updates
• Draft and train on procedures as assigned
• Evaluate and remediate risks associated with phishing, vishing, and denial of service attacks
• Plan and lead disaster recovery and business continuity testing
• Provide support and work after hours and on call 24/7; must be able to respond to alerts and notifications in a timely manner

The above information has been designed to indicate the general nature and level of work performed by the IT Service Delivery Engineer. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required