IT Help Desk Intern - Summer 2025 (5298)

Broan-NuTone leads the residential ventilation industry in North America with our innovative products, fulfilling our mission to improve people's lives through better air. We are present in more than 110 million homes in North America and are proud to move almost 13 trillion cubic feet of fresh air per year. Our 2,000+ entrepreneurs operate in four countries and our quality products are made by five manufacturing facilities we own and by trusted supply partners. Our leading brands include Broan, NuTone, Zephyr, Best, Venmar, and vanEE.

At Broan-NuTone we are all about growth, so we have a one-page Growth Agenda that serves as our true north at all levels in the organization. Founded in 1932, Broan-NuTone is the largest company in Madison Air, one of the world's largest privately held companies with 8,000 entrepreneurs, $10 billion in enterprise value, and 42 manufacturing facilities in 11 countries around the world. Madison Air's mission to make the world safer, healthier, and more productive through the transformative power of air brings us all together. We are also passionate about the safety of our entrepreneurs, a culture that promotes safety, innovation, growth, a bias for action, and building trust.

Business Job Title: It Help Desk Intern

Job Summary:

• The IT Intern will be responsible for assisting Broan's Infrastructure team on support and strategic IT initiatives. Install/Maintain/Support all PC and Peripheral equipment, and Support user community and infrastructure to satisfy designated business needs.

Job Responsibilities:

• Install and Maintain PC and Peripheral equipment.
• Perform help desk functions, including administration and level one & two support.
• Work with help desk system to resolve support issues. Prioritize issues based on user impact and manage priorities to resolve issues within stated response times.
• Understand basic Active Directory administration, account operations, and password maintenance.
• Provide desktop support, PC deployment & imaging, and maintain hardware & software standards.
• Perform directory services administration.
• Responsible for maintaining and monitoring daily backup operations.
• Participate in key infrastructure-based projects.

Job Requirements:

• Pursuing a Bachelor's Degree Computer Science, Computer Engineering or related field
• Strong written, verbal and non-verbal communication skills
• Ability to work alone as well as in a team/cooperative development efforts
• Strong customer service skills
• Ability to complete assigned tasks with minimal supervision
• Working knowledge of development technologies
• Ability to manage multiple tasks at a time

Physical Requirements:

• Must be able to lift up to 50lbs.