Macintosh/Windows Systems Management Engineer (Hybrid)

Requisition Id14150

Due to the security clearance requirements of this position, US citizenship is required for consideration.

Overview:

We are hiring a knowledgeable Macintosh & Windows Systems Management Engineer who will focus on delivering global solutions to enable a hybrid workforce! Our team manages over fourteen thousand client and server systems in a highly dynamic research community applying many configuration management systems. This position resides in the Client Support & Engineering group in the Digital Services Infrastructure & Operations division, of the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation's biggest problems. We have a dedicated and creative staff of over 7,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL's broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.

Major Duties/Responsibilities:

• Engineer cross platform solutions to improve productivity, flexibility, and security for computing resources.
• Assist with the highest level of issue resoluiton as needed, working with manufacturers, vendors, support staff, and customers.
• Gather, collate, and present complex sets of data in an easily digestible way to a wide variety of audiences.
• Create and maintain internal operating procedures, work instructions, and end user documentation.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace - in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS in computer science, computer engineering, information technology, science, engineering, business, or a related field of study and five (5) to seven (7) years of aligned experience is required for consideration. An overall combination of equivalent experience may be considered.
• Expert experience diagnosing and resolving all versions and variations of Windows and macOS, in their installation, configuration, management and operations.
• Experience in security vulnerability assessment and remediation using industry standard tools to analyze IAVM/CVE/CIS findings.
• Ability to work with a diverse team and help influence/inspire change across functional boundaries, working with both technical and non-technical staff.
• Strong quantitative, analytical, problem-solving skills, including the ability to accumulate, organize, and assimilate large amounts of information.
• The ability to work occasional extended and weekend hours to resolve urgent problems or meet critical milestones is required.
• Strong written and oral communication skills in English.

Preferred Qualifications:

• Ten (10) or more years of experience.
• Experience scripting using PowerShell and Bash.
• Understanding of a Microsoft Configuration Manager and JAMF infrastructures.
• Intune and Group Policy management experience.
• A background applying and troubleshooting configuration/hardening guidelines (DISA, CIS, etc.).
• Understanding of operating system deployment.
• A broad familiarity of management solutions for power management, AV, health monitoring, and cyber security best practices.
• Experience working in a science or technology environment is desired.

Special Requirements:

• Visa sponsorship is not available for this position.
• This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

Benefits at ORNL:

ORNL offers competitive pay and benefits programs to attract and retain dedicated people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

In addition, we offer a flexible work environment that supports both the organization and the employee. A hybrid/onsite working arrangement may be available with this position.

Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: ORNLRecruiting@ornl.gov.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.