ServiceNow Solutions Specialist

Saab, Inc. is seeking a ServiceNow Solutions Specialist, to collaborate with business stakeholders and technical teams to design, implement, and maintain impactful ServiceNow solutions. This is an opportunity to bridge the gap between business challenges and technology, driving meaningful change across our organization. This position can work out of either our Orlando, FL or East Syracuse, NY office.

About the Role

As a ServiceNow Solutions Specialist, you'll serve as a key partner to business leaders, understanding their needs and developing custom solutions within the ServiceNow platform. This role is ideal for someone who thrives in a dynamic environment, blending technical know-how with strategic insight to deliver results.

Key Responsibilities

• Collaborate with Stakeholders: Work closely with business and IT teams to gather requirements and recommend tailored ServiceNow solutions.

• Develop & Implement Solutions: Create custom applications, workflows, and integrations to automate and streamline business processes.

• Enhance Platform Functionality: Identify opportunities to optimize and extend the use of ServiceNow to meet evolving business needs.

• Troubleshoot & Resolve Issues: Ensure system stability, troubleshoot technical challenges, and proactively address potential risks.

• Maintain Best Practices: Uphold security, compliance, and performance standards across the ServiceNow platform.

Compensation Range: $85,000- $106,200

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

• Bachelor's degree: With 5 years' experience, or equivalent work experience in related field.

• Experienced Professional: Proven experience in ServiceNow development, administration, or similar roles.

• Technically Skilled: Strong proficiency in scripting (JavaScript, HTML, CSS) and integrating ServiceNow with external systems using REST/SOAP APIs.

• Business-Focused: Adept at understanding business processes and translating them into efficient technical solutions.

• Problem-Solver: A logical thinker with the ability to diagnose and resolve complex issues.

• Excellent Communicator: Confident working with technical and non-technical stakeholders alike.

• Certified (Preferred): ServiceNow Administrator, Developer, or ITIL certifications are a plus.

Citizenship Requirements:

Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

• Medical, vision and dental insurance for employees and dependents

• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

• 401(k) with immediate vesting on employer match

• Tuition assistance

• Student loan assistance

• Wellness account, Care.com subscription and employee assistance programs

• Employee stock purchase program with employer match

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.