Manager - Fleet Services - Maintenance & Damage - North East US

Title/Grade: SC Manager, Service

* Grade will vary based on various metrics of the City.

Function: Fleet

Status: Exempt

Reports To: SC City Manager I

Salary: $65,000-$70,000

Major Responsibility: Responsible for the overall performance of the preventative maintenance and service repair of fleet vehicles to maximize fleet utilization and profitability for the City/District.

Essential duties include, but are not limited to, the below and may vary based on assignment:

• Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the preventative maintenance and service repair of fleet vehicles

• Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, including, but not limited to, technician productivity, percent out of service, warranty recovery versus parts and labor and overdue idle cars
• Assesses out of service area on a daily basis to establish daily workload; holds daily pre-shift meetings with team members to review prior day performance and communicate daily workload and goals.
• Ensures all repair orders are completed and processed in accordance with established guidelines.
• Ensures warranty submissions meet or exceed business plan and all required documentation is submitted.
• Ensures timely completion of recalls, preventative maintenance and quality of vehicle repairs.
• Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day and warranty recovery.
• Oversees the ordering of parts, tools, and supplies
• Manages and maintains appropriate vendor relationships and workload assignment, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed. Ensures proper use of purchase orders, receipt of services and/goods, timely submission of invoices for approval and the timely payment of invoices. Maintain up to date files on vendor insurance policies.
• At bussing locations, oversees the repair and/or maintenance of all busses for the operation.
• Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture.
• Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
• Provides a safe work environment by ensuring all safety policies and practices are followed and maintained.
• May be required to perform other duties as assigned

Key Experiences

Knowledge/Skills:

• Organizational and prioritization skills
• Financial acumen and forecasting skills
• Talent management and delegation
• Proven written and verbal communication skills
• Excellent investigation and problem solving skills
• Negotiation and vendor management skills

Experience/Qualifications:

• High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)
• Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)
• Valid driver's license and successful background check
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
• Ability to lift 50 pounds and oversee multiple work areas