VP of Mortgage Operations

Vice President of Mortgage Operations

Position Summary

Develop and administer TTCU mortgage lending products, procedures, and processes. Assure offerings are market competitive while minimizing risk to the organization. Train and manage mortgage department employees to assure consistent application to organizational strategies and goals including tracking and mortgage reporting data. Serve as primary support for department software applications. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.

Supervises: Mortgage Processing Manager, Mortgage Closing Supervisor, Disclosure Desk, and Mortgage Loan Originators.

Essential Job Functions and Responsibilities

Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of TTCU, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.

Create, produce, track, and maintain data specific reports for use by department management including but not limited to: turn times, closings, and loan assignments. Track and maintain assigned reports on realtor/broker/builder network activity monthly and maintain updated knowledge of market trends and movements and regularly convey information to SVP/Chief Lending Officer. Prepare, present, and adhere to annual budget for department.

Establish and maintain strong business relationships with realtors/brokers, builders, title and closing companies and other industry participants. Recommend new relationships to management as they are developed. Provide feedback, recommend changes, help develop and assist with submission of proposals on how to promote, support, enhance and grow the lending program with competitive terms. Prepare and conduct presentations to explain the benefits of participating in TTCU's various mortgage lending programs. Resolve member service issues as they arise.

Use loan authority within credit union policies and guidelines to underwrite loans and support process by assisting Mortgage Underwriters and Processors with problems to insure prompt funding of loans. Evaluate loan collateral, applicant's debt to income ratio, income stability, credit history and the general financial status of the applicant to determine qualifications and decide whether to grant or deny loan applications based on existing loan policy and/or guidelines. Monitor secondary sales to ensure all commitments are reached and mitigate fall out through proper pipeline management.

Coordinate with the Marketing Department and direct the marketing efforts of the Mortgage department to effectively promote realtor/broker/builder relations and various promotions and competitions. Track and maintain assigned reports on realtor/broker/builder network activity monthly and maintain updated knowledge of market trends and movements and regularly convey information to supervisor.

Minimum Qualifications

Educational Requirements

• High School Diploma or GED required.
• Bachelor's degree in business, finance, economics, or another related discipline required.

Certificates/Licenses

• Must have and maintain a valid driver's license.
• Must have a clean driving record; an annual MVR may be pulled to ensure compliance.
• Ability to qualify and maintain NMLS license.

Experience

• Management experience, within a Financial Institution setting: 6-8 years
• Business development and sales experience: 5 years
• Lending experience in a decision-making position: 5 years
• Experience with mortgage origination, loan processing, underwriting, and closing; including procedures and processes for FHA, VA, GNMA, USDA, and Rural Housing: 5 years

Additional Requirements

Job Knowledge

• Advanced knowledge with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Teams, Edge, and Outlook).
• Ability to learn proprietary computer software such as Encompass LOS, Blend POS, Keystone, OnBase, Concur, etc.
• Ability to read, interpret and understand credit reports and appraisals.
• Advanced knowledge of Real Estate Settlement Procedures Act (RESPA)
• Working knowledge of Oklahoma Real Estate and Oklahoma Contract Laws.

Interpersonal Skills

Advanced written and verbal communication skills, with emphasis on public presentations to all size audiences; persuasive speaking skills.

Goal driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches direct reports to meet high performance standards.

Ability to facilitate member focus groups and other public consumer testing methods.

Strong attention to detail and the ability to maintain confidentiality of all Member information and data.

Ability to create an atmosphere which promotes TTCU's Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.

Working Conditions

Routinely perform work indoors in climate controlled shared work area with a moderate level of noise.

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform intermediate mathematical calculation with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.