Sales Operations Program Manager - NORTHEAST Operating Unit
 Microsoft | |
 United States, Massachusetts, Boston | |
 Nov 23, 2024 | |
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OverviewAmericas Business & Sales Operations (BSO) is the center of excellence for cross-business execution performance, strategy & planning, and sales operations. The team helps scale execution, operationalize business & sales programs, drive business strategy, sales, and partner transformation that accelerate Microsoft's business objectives locally. We are hiring a Sales Operations Program Manager to support and partner with the US NORTHEAST Operating Unit (OU). This role reports to the Segment SOPM Manager and focuses on leading excellence in Sales Operations through orchestrating and improving processes across their operating unit within the Americas. As a key business partner for the OU, you will utilize standard platforms and processes to scale effectively. You will need to be solution-oriented, enjoy problem-solving, and develop effective partnerships with Sales Managers, Sales Excellence, Chief of Staff, Americas BSO Program Leads, Finance, and Incentive Compensation teams to support execution. Your goal will be to optimize the experience for our field stakeholders in the NORTHEAST Operating Unit By applying to this U.S. based position, relocation is not provided for the role. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Responsibilities The Sales Operations Program Manager engages in the following areas to optimize the experience for our field stakeholders in the South Enterprise Commecial business segment:Drive Excellence in Core Sales Operations - Lead and drive sales process enablement, insight, and execution locally to achieve excellence in sales operations programs - Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling and Annual Planning. Partner with OU Leadership and Sales Excellence Lead (SEL).Manage Field Escalations - Be an advocate and drive resolution for field escalations. Advise and provide recommendations to support policy/compliance, keep field informed on escalation status and outcomes through closure (scorecard, revenue, international accounts, compensation, tools)Enable Business Insight - Provide data-driven insights for sales execution, based on standard reporting, to address business goals.Empower Success - Partner with Organization Sales Leads to leverage standard reports to improve local execution and sales discipline. Drive adoption and usage of MSX Insights (our BI platform) as the standardized sales field reporting tool. Identify and represent field for iterative tool/reporting/process simplification and refinement with BI team.Lead in Sales transformation - Contribute ideas for Americas BSO to give time back to field, improve our workflow, influence WorldWide Teams, and enable continuous improvement for sales operations processes. Innovate to deliver standards which enable speed, efficiency, and scale in the business and for the assigned operating unit (OU).Influence Team Culture - Actively contribute to our culture of inclusion, peer learning, and fostering collaborative cross team partnerships.OtherEmbody our Culture and Values | |