Applications Analyst I- Vascular and Cardiac COE

The Application Analyst I works closely with end-users and stakeholders to support and maintain clinical applications for both patient care and revenue cycle operations. Primary responsibilities include troubleshooting and resolving application issues, implementation, enhancements and assisting in system testing. The candidate must have a professional knowledge of MS operating systems (Desktops and Servers and Active Directory), network troubleshooting, excellent communication and excellent writing.

More specifically, Children's National Hospital's Vascular and Cardiac Center of Excellence is currently seeking a talented and dedicated Application Analyst I to join our Heart Institute department. This role involves working closely with end-users and stakeholders to support and maintain clinical applications for both patient care and revenue cycle operations. The primary responsibilities include troubleshooting and resolving application issues, implementing enhancements, and assisting in system testing. The ideal candidate should have a professional knowledge of MS operating systems (Desktops and Servers and Active Directory), network troubleshooting skills, and excellent communication and writing abilities.

Minimum Education
Bachelor's Degree (Required) Or

Minimum Work Experience
1 year Experience in application support. (Required)

Required Skills/Knowledge
Work involves some problem-solving with assistance and guidance in understanding and applying the organization's policies and procedures
Basic understanding of healthcare and revenue cycle workflows.
Strong analytical and problem-solving skills.
Excellent communication and skills.
A proactive and adaptable team player who excels at collaborating with colleagues and supporting shared objectives.
An innovative problem solver with a proven track record of executing projects and achieving ambitious goals.
Highly dependable and self-motivated, capable of working with minimal supervision while remaining resilient to change.
An excellent listener who can receive and provide candid feedback, fostering effective communication within the team.
Demonstrating high personal integrity and the ability to remain composed in high-pressure and high-stress situations.

Functional Accountabilities

• Provide support to internal users of Children's National applications and ensure maximum efficiency in the use of those applications.

• Respond to requests for support by users.

• Test and coordinate testing of new releases of Applications.

• Log defects against applications and follow up with other IR colleagues, Development and vendors.

• Monitor future applications releases.

• Train users on features of applications.

• Maintain applications responsibilities based on work group of users.

• Act as reporting resource.

• Provide frontline support for applications and respond to user inquiries promptly.

• Assist in the resolution of application issues and escalate complex problems to senior analysts.

• Collaborate with the IT team to perform system testing and quality assurance checks.

• Assist in the implementation of updates and new features in applications.

• Participate in train-the-trainer sessions with informatics to ensure efficient usage of applications and may help train end users.

• Maintain documentation of support requests and resolutions.

Organizational Accountabilities