Sr. Associate, Process Management - Marketing & Messaging Operations(Card)

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. Being detail oriented along with the ability to connect dots among all the different teams/systems is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

Must work with a team, as well as internal customers, downstream partners and third party vendors to understand and shape strategic intent and value to meet the business' key needs while considering operational capabilities, constraints and customer experience.

A Process Manager for the marketing and messaging team works with product owner, business analyst and intent owners, to develop clear business intent and requirements for the marketing initiative.Partners with downstream teams for managing the delivery of the initiative when applicable. Identifies ways to improve the customer experience all along the way. Perform, monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.

General Responsibilities:

• Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring new products to market

• Develop and maintain process documentation and drive continuous process improvements

• Perform quality assurance checks on actions taken to ensure accuracy

• Serve as subject matter expert to outside resources

• Monitors the progression of findings against mitigation plans to ensure timely closure

• Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution

• Problem-solve issues and correct errors as they arise

• Continually look for ways to streamline and improve overall process

• Stay abreast of product terms, changes and launches across card acquisitions

• Maintain monthly dashboards and reporting

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management

• At least 1 year of experience in Microsoft Office or G Suite

Preferred Qualifications:

• Bachelor's Degree or military experience

• 3+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• Strong communication and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).