Principal Process Manager (Hybrid)

A successful candidate will have proven experience analyzing and developing solutions, strong problem-solving skills, as well as exceptional communications and influencing skills at all levels. Building win-win partnerships with multiple stakeholders and navigating complex, competing priorities are also essential competencies for this role.

As a Principal Process Manager, you will:

• Participate in an agile team that solves complex problems and supports transformational initiatives.

• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.

• Collect, analyze and measure process data, to drive improved branch/cafe practices and procedures; review data for trends and gaps in the process that may require additional review.

• Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately.

• Collaborate effectively across back office teams (e.g. Risk Office, Consumer Protection, Compliance, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed with simplicity.

• Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.

• Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while meeting committed timelines.

• Track and share delivery progress with Market Operations Senior Leaders regularly.

• Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of experience in Process Management or Project Management

Preferred Qualifications:

• Bachelor's Degree or Military Experience

• Knowledge of Branch or Cafe procedures and policies

• At least 5 years of experience in Process Management or Project Management

• At least 1 year of experience in Agile Methodologies

• At least 1 year of experience in Business Analysis

• BPM, Lean, or Six Sigma certification

• PMP or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.