Hospice Intake Referral Specialist - Weekends

• $18.00 - $20.00 per hour

• A full benefits package with choice of affordable PPO or HSA medical plans.
• Paid time off.
• Up to $1,300 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan.
• Up to $500 in wellness rewards for completing activities during the year. Use these rewards to support your wellbeing with spa services, gym memberships, sports, hobbies, pets and more.*
• Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program.
• 401(k) with a company match.
• Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave.
• And more.

• Serves as the first line of customer service for external and internal customers (care center relationship).
• Professionally responds through electronic referral platforms within the specified time requirements.
• Performs reverse marketing in coordination with the local BD leader to reinforce messaging, stay top of mind and present information where it may be of value to customers.
• Supports e-referral user administrative requests including new user setup and terminations.
• Reviews trends on requests and needs of referral sources. Escalates opportunities and customer concerns to manager and business development leaders.
• Meets assigned key performance indicators (KPIs).
• Receives and documents patient referrals to hospice services through electronic referral systems, ensuring compliance with applicable coverage criteria.
• Coordinates and communicates with hospice intake coordinators or designee(s) to enter referrals into homecare homebase.
• Gathers appropriate information to assist the clinical team in scheduling an evaluation visit.
• Provides the appropriate information from the referral system to the hospice intake coordinator to ensure complete referral information.
• Performs other duties as assigned.

Requirements:

• High School diploma or GED equivalent.
• Experience working in an environment where timeliness and quality of response were measured and impacted business results.
• Six months experience in customer-facing in sales or operations.

The schedule for this position varies with rotating weekends, evenings and holidays.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.