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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title:
Location(s): Bellevue, WA
Job Description:
This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple engineering teams within (FTR) to raise the bar on quality and the customer experience.
Responsibilities:
- Providing Tier II and Tier III resolution of technical inquiries and escalations from Fulfillment Centers; the topics of these inquiries and escalations will regard our cloud services and edge device fleets. They may include but are not limited to: deep diving offline robotic software and network issues, driving root cause corrective action, spares and tool identification.
- Troubleshoot issues on both AWS cloud service and edge device levels.
- Be able to write documentation, such as guides and runbooks.
- Log into AWS accounts to analyze Cloudwatch logs and determine root causes of failures.
- Utilize AWS Systems Manager (SSM) for managing and troubleshooting edge devices.
- Perform basic changes on TypeScript AWS CDK and Python packages.
- Understand and troubleshoot CI/CD pipelines, including setting up and maintaining customer CDK pipelines.
- Login to edge devices and perform basic networking and Linux services troubleshooting.
- Engage with customers to resolve technical inquiries and escalations.
- Identify and address trending performance issues and improvement opportunities.
- Capture customer feedback and leverage field experience to improve product design and development priorities.
- Work independently and collaboratively in a fast-paced environment where multi-tasking is required.
Qualifications
- 3+ years of experience as a DevOps and/or SysAdmin.
- Strong understanding of AWS services, particularly Systems Manager, CloudWatch, Lambda, and API Gateway.
- Proficiency in Linux OS troubleshooting and basic networking concepts.
- Experience with TypeScript and Python.
- Familiarity with CI/CD concepts and practices.
- Knowledge of edge computing and IoT device management.
- Excellent problem-solving and analytical skills.
- Strong communication and writing skills for both technical and non-technical audiences.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Preferred Qualifications:
- AWS certifications (e.g., Solutions Architect, DevOps Engineer).
- Experience with infrastructure-as-code tools, particularly AWS CDK.
- Familiarity with containerization technologies (e.g., Docker, Kubernetes).
- Experience with log analysis and monitoring tools.
- Knowledge of network protocols and troubleshooting techniques.
- Previous experience in a customer-facing technical support role.
- Familiarity with Agile methodologies.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Nov 21, 2024