Director, Employee Benefits

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The Salesforce Global Benefits team seeks an experienced leader for the role of Director, Benefits. The ideal candidate will have a consistent track record in supporting and leading benefits organizations to scale with a focus on operational excellence - perpetually refining our overall benefits COE delivery and operations model. In this role, you will take charge of improvements to our Center of Expertise (COE) processes, establish partnerships with both internal and external partners to facilitate program execution, and ensure operational efficiency and legal compliance. Additionally, you will lead M&A activities and also act as the strategic partner to our Shared Services organization, collaborating to ensure ongoing improvement in the delivery of day-to-day benefits tasks and employee-centered support on a scalable level.

The Salesforce Global Benefits team seeks an experienced leader for the role of Director, Benefits. The ideal candidate will have a consistent track record in supporting and leading benefits organizations to scale with a focus on operational excellence - perpetually refining our overall benefits COE delivery and operations model. In this role, you will take charge of improvements to our Center of Expertise (COE) processes, establish partnerships with both internal and external partners to facilitate program execution, and ensure operational efficiency and legal compliance. Additionally, you will lead M&A activities and also act as the strategic partner to our Shared Services organization, collaborating to ensure ongoing improvement in the delivery of day-to-day benefits tasks and employee-centered support on a scalable level.

Responsibilities:

• Responsible for continual improvements of our COE operations, including end-to-end benefits enrollment, life cycle events, compliance actions, benefits-related M&A projects, and advancements in benefits technology.
• Collaborates closely with COE leaders and Shared Services on implementation of design and operational changes, and not only provides recommendations but also takes the lead role in facilitating the discovery and execution of standard methodologies in order to improve efficiency and employee satisfaction.
• Takes accountability for the partnership with Shared Services, establishing critical metrics to consistently enhance the end-to-end employee benefits journey. Balances traditional support services metrics with a commitment to creating a delightful and industry-leading experience for our employees.
• Advocates for and represents the Benefits COE team internally in initiatives aimed at improving overall benefits operations and support experiences, including assessments of AI capabilities and evolution in employee support models.
• Supports the team and cross-functional workgroup responsible for and runs our annual Open Enrollment event.
• Leads and supports M&A benefits work in collaboration with our Total Rewards and HR M&A team.
• Stays abreast of benefits regulatory changes, providing regular updates to leaders and the team. Leads the team responsible for NAMER benefits compliance activities.
• Advises ongoing technology improvement needs and advocates for priorities within the HR organization. Leads the team on technology prioritization exercises and acts as the liaison to technology teams, representing our organization in cross-Employee Success tech initiatives.
• Collaborates with Sourcing & Procurement, legal, and relevant departments to establish a sustainable and repeatable benefits vendor onboarding experience and streamlining the process.
• Facilitates the annual PO process, including finding efficiencies to scale the work
• Effectively responds to employee inquiries raised from Salesforce's Shared Services team, ensuring clarity and understanding in communication.
• In the future, and as part of the evaluation of a sustainable tier 3 COE model, can lead a team to help coordinate claims between vendors and employees and advances issues as appropriate.
• Is responsible for critical benefits administration programs and vendors, taking the lead on projects and market evaluations aimed at consistently enhancing the efficiency and effectiveness of our benefits operations and administration tasks.
• Experience with Workday to support improved benefits workflow and other technology needs
• Serves as a member of the NAMER benefits leadership team, responsible for setting priorities across the function, building alignment with the international benefits team, and developing talent across the team.
• Operates with a global approach as our AMER regional SME; actively partners with international counterparts and represents both regional AMER subject matter expertise while engaging as a global lead, working across regions and the globe to lead and deliver foundational work, processes, and critical improvements.

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