Senior Business Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 21, 2024 | |
|
OverviewMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Our mission in Small and Medium Business (SMB) Digital Sales is to help customers achieve more with the Microsoft cloud by building a global, digital-led organization. We focus on Small and Medium Businesses (SMB), aiming to provide the best digital platform worldwide. As part of our SMB Business Operations team, you will support Digital Sales teams to deliver excellent experiences and collaborate across teams while embracing values like diversity and inclusion, wellbeing, sustainability, giving, and learning. Explore our organization if you are passionate about customer-focused, digital-first solutions. Our team supports fiscal year (FY) planning, business program management and improvement for our digital sales teams. This Senior Business Program Manager role offers a chance to join a diverse, dynamic team transforming Microsoft's sales approach to small and medium businesses. Work with top industry talent, collaborate across teams, and impact millions worldwide.
ResponsibilitiesAs a Business Program Manager for SMB, you will be a Change Management champ supporting our digital sales by driving FY planning and landing, executing business programs, setting up new sales pilots, and running seller enabling initiatives. You will assess business health to suggest improvements and manage change with global sales teams to ensure alignment with evolving business needs. This role requires operationalizing sales strategy, driving growth, and accelerating digital sales transformation through strategic thinking, problem solving, operational rigor, change management, and sales enablement. Business Program Planning and DesignPerforms business program landscape research and analysis, forecasting, and examines business trendsMonitors sales performance to define/prioritize Correction of Errors and drive their execution and identifies revenue driver opportunitiesCollaborates with stakeholders to define customer targeting and engagement orchestrationWorks with cross-functional stakeholders to design and operationalize new SMB sales motions and pilotsBusiness Program Excellence and ExecutionPartners with key stakeholders for FY planning, landing and execution.Enables field execution of sales campaigns and assess performance to drive optimizationEvangelizes availability of sales programs and assess their business impactMaintains and land a single source of programs and campaigns available for our Digital Sales teamBusiness Program ManagementManages complex projects from beginning to end and communicates status & risk to relevant stakeholders, and holds them accountable risk mitigation plansAligns stakeholder efforts to business impactDrives buy in and adoption of processes, tools and business priorities by following appropriate Change Management methodologiesLeads monthly business review (MBR) and runs rhythms regularly to identify what is working and what is notBusiness Program Evaluation and ImprovementSurfaces insights and execute initiatives to improve role efficiencyPartners stakeholder organizations to execute demand generation, signal optimization and revenue acceleration initiativesRuns feedback channels to identify seller pain points and roadblocks to address with stakeholders | |