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Workplace Experience Coordinator

JLL
United States, Washington, Olympia
Nov 21, 2024
Key responsibilities include but are not limited to:

-Maintain and update employee communications via email and slack/social media
-Facility walk throughs to ensure cleanliness and tidiness of office
-Maintain all conference rooms for cleanliness / reserve conference rooms, including ordering and/or setup
-Oversight of ServiceNow ticketing system for maintenance team
-Perform clerical or administrative duties as needed, such as: assisting with filing and database systems, attendance records and other related office support duties
-Coordinate the daily conference room schedule
-Order, maintain and organize all kitchen and office supplies
-Assist with the coordination and scheduling of office/building maintenance activities
-Update phone lists, photo organization charts, and seating plans
-Respond to basic client and general inquiries and escalate complex queries to the appropriate parties. Maintains a clean, organized and safe workspace
-Assist with onboarding new employees (setting up workstations, parking, building access, etc.)
-Assist with special events (client events, holiday events, team days, etc.)
-Participate in facility programs with an expectation to continue learning and grow as a professional.
-Greet/host/provide front desk support for all client guests, visitors, employees and direct all accordingly.
-Manage mail and couriers, including but not limited to preparing both domestic and international courier packages, coordinating pick-up and delivery, confirming delivery/receipt with appropriate stakeholders, and resolving any related issues in a timely manner
- Provide security badges for visitors and regular employees and perform daily/weekly audit
-Comply with all the policies and procedures of JLL and client Facility. All requests included but not limited to the overall success of JLL and their client.

Experience and Qualifications:

-1-3 years relevant experience supporting multiple people in a professional services organization
-Support a positive team environment with a friendly and can do attitude
-Build rapport and cooperative relationships with customers and visitors
-High level of proficiency and working knowledge of Outlook
-Work enthusiastically in a team atmosphere, promoting collaboration and idea sharing verbally and through action
-Ability to communicate effectively, both verbally and in writing
-Strong organizational, interpersonal and communication skills
-Strong ability to multi-task with multiple projects and deadlines in a high-volume fast paced environment
-Ability to manage time well and be self-motivated, without direct supervision
-Strong client service orientation; proactive working style and friendly, helpful attitude -Commitment to high professional ethical standards
- Provide superior client service (85% weighting)
-Contribute to the growth of the company (10% weighting)
-Enhance own professional and personal skills (5% weighting)
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