Assistant Branch Manager

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 351,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

Oversees the branch's operations and helps grow the assigned branch's business. In partnership with the Branch Manager, supervises Branch Services staff and utilizes resources to provide members of Langley with impeccable service. Maintains exceptional service quality by training the staff to utilize consultative selling to offer financial products and services that meet or exceed members' needs. Provides Branch Services Staff on-going individual coaching and ensures their continued development.

Essential Functions, Duties, and Responsibilities:

• Supervises operational and administrative activities, including timekeeping, scheduling, balancing, opening, and closing.
• Grows market share of loans and deposits for new and existing members.
• Supports and coaches the sales and service culture by providing weekly, monthly, individual, and team coaching to drive branch results that align with achieving Success Sharing goals.
• Delivers ongoing feedback on staff performance and development.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a mentor and role model for all staff including providing on-site training.
• Actively participate in cross-departmental collaboration to ensure effective and efficient communication.
• Participates in ongoing evaluation of processes and procedures to ensure the member experience is met.
• Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
• Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
• Processes all types of transactions for members including, balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
• Provides assistance to members with all account and loan-related service needs, including offering financial advice that will improve their financial well-being.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Qualifications:

• A bachelor's degree in a related field, four years of sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• 4 years of financial institution experience required.

Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassador - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learner - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters. Occasional handling and manipulation of small objects like bills and coins, reaching with hands and arms, standing and walking are also required. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate. The ability to work a flexible schedule, including Saturdays, is required.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.

We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations. Your unique perspective and skills could be a valuable addition to our team. We're excited to delve deeper into your background and potential fit with our company culture. Thank you for considering joining us on this journey, and we can't wait to get to know you better!