Fraud Investigator I

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

ESSENTIAL RESPONSIBILITIES:

• Timely detection and first level investigation of Fraud risk exposure through comprehensive indepth research and analysis of high-volume suspect transactions as generated by the Fraud transaction monitoring system and additional analysis and reviews of suspicious activity as noted through other identification channels including other departments or personnel.
• Early detection, prevention, and accountability for overall minimization of future losses through in-depth analysis and review of high-volume suspect transactions as generated by the fraud transaction monitoring systems, as well as comprehensive analysis and review of fraud activity reported by other departments/personnel.
• Works directly with office, branch, and other personnel in the investigation of Fraud alerts, including providing general step by step knowledge, re-occurring comprehensive support, positive feedback, timely consultation on alternatives.
• Triage new account, stolen checks, inactive account and check kiting alerts from the daily alert queues in a timely manner.
• Collect pertinent case evidence including fraud claim documentation, video recordings, member activity logs and other information that may pertain to fraud case evidentiary findings.
• Analyze data to identify fraud trends and proactively take action to improve efficiency and reduce time to identify new fraud techniques, tactics, and procedures.
• Leverage diverse data sources.
• Analyze fraud data to determine patterns on sophisticated fraud activity.
• Analyze rule performance trends.
• Work with internal teams to come up with action plans to address corrective and preventative measures to mitigate risk.
• Keeps abreast of new fraud schemes to enhance transaction monitoring (e.g., best practices in the industry).
• Proactively keeps the Manager informed of notable activities/situations.
• Ensure deadlines are met consistently and follow-up activities are completed timely.
• Successfully complete all required training and assessments (e.g., BSA, Compliance, Information Security, Sexual Harassment, Diversity training, etc.).
• Maintain strong working proficiency in various business-related systems (e.g., Atlas, Verafin, Verint etc.).
• Maintain moderate to high proficiency in the Microsoft Word and Excel (including use of pivot tables and general data sorting/data table manipulation capabilities).
• Consistently communicates with the highest level of professionalism with members, external entities, VyStar employees, etc.
• Assist team members in other areas as needed such as during absences, holidays and times of backlogs.

VyStar Excellence Behaviors:

Demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of the job.

• Focus: Focus your full attention by carefully listening to and observing your client or member.
• Connect: Consistently be friendly and approachable. Demonstrate you care.
• Understand: Listen empathetically and ask questions.
• Counsel: Recommend solutions based on your client's or member's needs and objectives.
• Advance: Ensure that member's expectations were exceeded. Verify necessary follow-up action.

EDUCATION AND EXPERIENCE

• Either a Bachelor's degree in a business curriculum or related field; or Associate's degree plus 2 years of previous fraud specific experience; or four or more years of financial institution experience sprecifically dealing with fraud situations is required.
• Law enforcement experience dealing with fraud rings is a plus.
• Experience with direct customer/member contact in a financial institution is desired.

KNOWLEDGE, SKILLS & ABILITIES

• Maintain an understanding of VyStar's overall business plan objectives.
• Proficient knowledge and experience with overall banking software and different systems.
• Demonstrated strong written, report writing and oral communication skills needed to interact throught the organization, with vendors and others external to VyStar.
• Maintain professional composure, objectivity and fairness when dealing with conflicts and sensitive matters.
• Display attention to detail and accuracy, ability to multi-task and meet established deadlines.
• Exhibit sound judgment, problem solving, and analytical skills.
• Display high level of ethical integrity and the ability to maintain confidential and sensitive information appropriately.
• Demonstrate due professional care and the highest standards of professional competency.
• Maintain collaborative relationships across the organization and continuously display a strong sense of teamwork and promote within the department.
• Proficient with pc skills and working knowledge of various software applications (e.d Word, Excel and Powerpoint
• A professional Certified Fraud Examiner (CFE) certification is desired

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environmentcharacteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources