Assistant Director Operations - Process Improvement

Rutgers University

United States, New Jersey, New Brunswick

Nov 20, 2024

Position Details

Position Information

Recruitment/Posting Title	Assistant Director Operations - Process Improvement
Job Category	Staff & Executive - Financial Aid
Department	Financial Aid
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary	Rutgers, The State University of New Jersey is seeking an Assistant Director Operations - Process Improvement for University Enrollment Services. Among the key duties of the position are the following: Streamlines and enhances the university financial aid processing and processes to ensure efficiency, accuracy, and compliance. Works closely with the Executive Director, Associate Director of Operations and the Associate Director of Systems Support and other stakeholders around the university to develop and implement process improvement initiatives, leveraging technology and best practices in financial aid administration. Develops, plans, implemenst, and administers goals and objectives as well as policies and procedures related to the university's financial aid programs. Ensures that processing is up to date with appropriate jobs running and troubleshoots any issues. Develops, implements, and evaluates current processes and practices and identifies gaps in processing in new and modified programs, policies, and procedures.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement
FLSA	Exempt
Grade	06
Position Salary
Annual Minimum Salary	79387.00
Annual Mid Range Salary	100485.00
Annual Maximum Salary	121582.00
Standard Hours	37.50
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor's Degree from an accredited college. At least five (5) years of work experience in financial aid operations in a related processing environment at a major institution of Higher Education.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Excellent oral and written communication skills. Excellent analytical and interpersonal skills are required. Ability to manage change; foster improvement through innovation. Ability to effectively communicate with users, management, and colleagues. Ability to prioritize and manage and perform numerous and diversified requests with limited assistance in a demanding, fast-paced, and multi-tasked environment. Ability to be highly motivated and imaginative. Ability to handle considerable and varied responsibilities. Abiltiy to be should be patient, tactful, and courteous.
Preferred Qualifications	Master's degree.
Equipment Utilized	Oracle Student Financial Planning, FAMS, Banner or similar mainframe financial aid system in regards to need analysis and award packaging, operating in large, complex environments. Sales Force Case Management ticketing system for financial aid concerns. CPS. COD. SAIG. G5-financial system. NSLDS. NJFAMS.
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	24ST2708
Posting Open Date	11/19/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Busch (RU-New Brunswick)
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement