NetSuite Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Global Payments is seeking a detail-oriented and strategic NetSuite Business Analyst to join our team. The successful candidate will act as a liaison between business units and the technical team, ensuring the successful implementation and optimization of NetSuite solutions. You will be responsible for analyzing business needs, providing recommendations, and leading efforts to improve business processes using NetSuite ERP. The ideal candidate will bring proven experience in leading large and complex scrum-based projects, and will possess the skills to interact, facilitate, collaborate, negotiate, and work with a broad range of partners, including software engineers, program managers, product managers, quality assurance specialists, scrum masters and senior executives.

• Act as the liaison between the business units, technology teams, and support teams.

• Work with business stakeholders and in some cases clients to determine business and technical requirements for new features/functions.

• Collaborate with scrum team members and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

• Successfully lead multiple initiatives simultaneously.

• Analyze and document business processes, system workflows, and functional requirements to develop optimal solutions within NetSuite.

• Collaborate with stakeholders across departments to gather, define, and prioritize requirements for new features, enhancements, and integrations.

• Develop user stories using interviews, document analysis, story workshops, site visits, business process descriptions, and prior experience.

• Establish and regularly refine/prioritize product backlogs for one or more scrum teams.

• Collaborate with Scrum team members to refine business and processing logic.

• Lead the release planning and assist with the road-mapping process.

• Collaborate with the scrum team in release planning and sprint planning.

• Ensure, through clearly defined acceptance criteria and acceptance testing, that teams consistently deliver value with high quality.

• Provide input to and review of all related project documentation.

• Provide tactical direction as-needed, and effective decision-making to issues as they arise from the team. Engage in defect triage and customer support issues as items get escalated.

• Contribute across the entire product life cycle, from strategic planning, to daily product development activities and through to product release.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor Degree - preferably in Business, Finance, or Computer Science.

• Excellent Agile project delivery skills, with at least three years of experience participating in successful scrum projects

• 3+ years of experience working as a Business Analyst, preferably with NetSuite ERP.

What Are Our Desired Skills and Capabilities?

• Strong understanding of NetSuite modules, including Order to Cash, Inventory Management, and Accounting

• Experience with SuiteScript, SuiteFlow, and SuiteAnalytics is a plus.

• Excellent communication, interpersonal, negotiating and technical skills

• Understanding of various payment mechanisms: credit cards, debit cards, EMV and emerging payment technologies.

• Strong analytical and product management skills, including ability to interpret customer business needs and translate them into features, stories, and functional requirements.

• Ability to drive scrum estimating techniques to develop project estimates with the input of project teams

• Leadership and organizational skills required to drive projects to successful completion and resolve issues as necessary.

• Ability to interact professionally with a diverse group including executives, managers and subject matter experts.

• Strong presentation skills

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.