Customer Support Representative 1

Woodward's Diversity, Inclusion and Belonging Commitment

At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential. We are on a journey to achieve this as an organization and want to work closely with our members to set the right path.

We humbly acknowledge this will be an imperfect journey. Yet, we are steadfastly committed to embracing the power of diverse people, perspectives, and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplaces for all.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

• Estimated hourly rate pay: $27.23 (minimum) - $34.04 (midpoint) - $40.85 (maximum)
• All members included in cash bonus opportunity.
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays.
• Industry leading medical, dental, and vision Insurance upon date of hire

• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave.
• Adoption Assistance
• Employee Assistance Program, including mental health benefits.
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:
  • Home / Auto Insurance discounts
  • Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Are you ready to make your mark? If you are a Customer Service Representative, we have an exciting opportunity for you. Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at an apprentice level, no or little experience, product, or customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

What You Will Be Doing

• Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
• Responds to customer pricing requests per established price list.
• File and maintain documentation.
• Interfaces with customers on a day-to-day basis
• Over-time may be required with little or no notice to accommodate customer needs.

What We Are Looking For

• US - High School Diploma-Higher national diploma or equivalent. Country specific education requirements may include formal degree/certification in Business Administration, Economics, etc. required.
• Demonstrated work experience in customer-interface role or business process understanding through formal study required.
• Basic knowledge of computer systems and software applications
• Professional communication and interpersonal skills
• Must work effectively in a team environment.
• Good multi-tasking skills, detail-oriented and able to prioritize workload efficiently.
• Basic understanding of the sales process

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an Equal Opportunity Employer

EO/AA/M/F/Disabled/Protected Veterans