DIRECTOR, EPIC PRODUCT & RELEASE MANAGEMENT (Remote)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Director, Epic Product & Release Management is responsible for overseeing and unifying the strategic direction of Epic product development and operational efficiencies across the Epic Product Team) (EPT), Quality Assurance (QA), and Release Management teams. The director will provide vision, direction, and mentorship to foster an innovative, customer-centric environment that aligns with organizational goals for technical excellence and product development. Working cross-functionally with executive leaders and technical teams, the Director, Epic Product & Release Management ensures that all projects and product developments align with the organization's long-term goals, providing streamlined, scalable solutions that drive value for members.

Essential Duties

• Define and drive the strategic direction for all managed teams, ensuring alignment with organizational priorities for growth, technical innovation, and member satisfaction.
• Lead, mentor, and develop highly technical teams including, but not limited to, Product Consultants, Solution Architects, Application Architects, Developers, Quality Assurance Analysts, and Release Management specialists, fostering a culture of excellence, accountability, and continuous improvement.
• Serve as a key liaison between technical and operational teams to drive consistent standards, best practices, and effective communication across the organization.
• Provide oversight on complex system integrations, configurations, and enhancements for Epic EHR products and related systems, ensuring technical decisions align with the overall business objectives.
• Ultimately responsible for compliance with key Epic programs, including Epic Connect Accreditation and Gold Stars.
• Champion continuous improvement within the product lifecycle and release management processes, focusing on operational efficiency, quality, and scalability.
• Act as a primary point of contact for executive leadership and external stakeholders, offering insights and guidance on technical initiatives, product enhancements, and strategic goals.
• Identify and address potential risks in project implementations and operational practices, proactively developing solutions to mitigate technical and operational issues.
• Develop and track key performance indicators (KPIs) for each team to ensure they meet departmental goals, including quality standards, project timelines, and customer satisfaction metrics.
• Other duties as assigned.

• Bachelor's degree in IT, healthcare, health informatics, related field, or equivalent experience. Master's degree preferred.
• Minimum of 7-10 years of experience in a senior technical or product leadership role within healthcare IT or Epic system experience is required.
• Certification in multiple Epic applications required.
• Strong understanding of system architecture, software development life cycles, and Epic EHR systems is required.
• Must be adept at troubleshooting and resolving escalated technical issues, with a proactive approach to identifying opportunities for improvement.
• Strong communication skills with the ability to communicate complex technical concepts to non- technical stakeholders effectively.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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