Procedure Analyst (Hybrid)

TEKsystems
$26.00 / hr
United States, Iowa, Des Moines
Nov 20, 2024
6 month contract Opening! Schedule: * Will start 100% in-office during training period and then will move to hybrid schedule * Hybrid Schedule: 3 days in office and 2 out each week. * Hours: Team members work an 8 hour shift between 7:00am-6:00pm CST Monday-Friday. Description: * Backoffice job. No external customer interactions, however, high level of internal customer interactions with business leaders/SMEs, legal, compliance, controls, * and specialty reviewers. * Work is around customer disclosures that are customer facing/verbal interactions. High risk. * Core work is low complexity in nature. Facilitating the content certification process for a 'disclosure' inventory to allow business and partners to review content to approve or share feedback. The role will act on those decisions, obtain the approvals, and update the database or next steps to resolve the outstanding certification. These roles will be the ones that facilitate the process and update the database. * Role will go into inventory to extract information to then put into email templates to work with the partners. Most work will be done via email, JIRA, and database. MUST HAVES: * 2+ years of prior experience with implementing, editing or updating procedures in banking or financial services industry. * MS office experience - Excel, Outlook, Teams * JIRA experience Nice to Have: * Bachelors Degree in Business, Finance, English or Communications * Prior experience with procedure review in banking with credit cards, personal loans, collections Soft Skills * Attention to detail - mistakes could mean mismatches between database inventory and the customer facing version * Strong execution and follow through * Strong communication skills - most of the interactions will be via email or IM. Strong written communication is a must but there will be need at times to interact via phone/teams meeting with partners * Flexibility and ability to handle ambiguity * Teamwork/collaboration - we expect the team to help each other but will have support from more senior roles. Being able to fill in or back someone up to allow the process to continue will be a must About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.