Senior Facility Manager
 JLL | |
 United States, California, Concord | |
 Nov 19, 2024 | |
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RESPONSIBILITIES:
Finance - Analysis and accurate reporting/ forecasting / UMLV clearance. Demonstrate the ability to interpret and explain results and variances * Finance - Operating Budget and Forecast development and adherence and tracking of savings and cost avoidance * Finance - Capital Budget development and adherence where control remains with JLL * Sourcing - Evaluate and assure service levels are met, right size where appropriate with Client concurrence * Sourcing - Develop (in conjunction with Sourcing Manager) sourcing plan that includes appropriate MWDBE bidders, assist with RFP/RFQ process in support of Client objectives * Operations - Monitor overall workflow to assure timely completion within established SLA's. Provide feedback to subordinates on workflow compliance. Review - dispatch matrices semi-annually. Meet or exceed customer satisfaction rating. * Operations - Work closely with CEM and engineering teams to assure completion of scheduled PM's and adherence to CEM processes. Monitor capacity and respond to identified changes gaining stake holder approvals via the change control process. Assure all facilities evaluated are in compliance and pass the Management and/or Operations audits. * Operations - implement best practices and monitor their effectiveness keeping the Client informed of the value-add measures being implemented. Inspect facilities on a consistent basis. Participate in across area facility inspections to assure consistent delivery of services. Understand and execute notification protocols with the appropriate JLL/CPG contact or group. * Talent Management - Exhibit leadership qualities and enthusiasm being the guidepost for others to emulate to assure your team is high performing. Assure teams are completing required training and encourage additional training where appropriate. Identify succession planning where appropriate and coach up or out when required. Mentor and counsel employees regarding career plans coaching them to the next level. Complete IPMP's on time and assure quality conversations are collaborative and open in content and dialogue. * Talent Management - Provide coaching and leadership to the area team and the account. Should identify, inspire and communicate best practices creating opportunity for others to participate in the tactical delivery. Should recommend possible team and portfolio realignments, these should result in operational efficiencies and/or cost savings. * Client Service -Assure an effective communication protocol is in place on both the JLL and Client side with peers, subordinates, senior managers, vendors and customers. Respond promptly and accurately to email and phone communications. Actively participate in meetings sharing ideas and solutions as may be appropriate. Instill a high level of performance expectations from team members to include client focus, open and timely communication up and down the organization and encourages risk taking and innovation. * Client Service - Must be the recognized leader for IFM and space questions by the customers. Our CPG Client must recognize the differentiators between this position and the FMs with regard to strategic approach, tactical delivery, operations, analysis and delivery of business intelligence. Others must recognize a visible energy that is driven by enthusiasm. A forward-thinking proactive approach to problem solving must be evident. | |