Patient Accounting Lead - Norwood

TriHealth

Nov 19, 2024

Job Overview:

The Team lead for Patient Accounting primary role is to oversee and support the work of Patient Account Specialists. This individual is responsible for collaborating efforts with team members to resolve complex accounts and questions. This position serves as a day-to-day resource for the Specialists, and will report to Supervisors/Managers any issues that need resolved to help facilitate claim adjudication, and improve workflows.

Job Requirements:

High School Degree or GED

ICD-9, ICD-10, and CPT terminology required

Must have Epic experience with payer policy and appeals expertise

Must be able to problem solve claim and payer issues Leadership qualities to direct the day to day workflows for the staff

3-4 years experience in related field preferred

Job Responsibilities:

Other job-related information:

Working Conditions:

Climbing - Rarely

Concentrating - Consistently

Continous Learning - Frequently

Hearing: Conversation - Frequently

Interpersonal Communication - Frequently

Kneeling - Rarely

Lifting <10 Lbs - Rarely

Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Rarely

Pulling - Rarely

Pushing - Rarely

Reaching - Rarely

Reading - Consistently

Sitting - Consistently

Standing - Rarely

Stooping - Rarely

Thinking/Reasoning - Consistently

Use of Hands - Frequently

Color Vision - Consistently

Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

* Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

* Offer patients and guests priority when waiting (lines, elevators)

* Work on improving quality, safety, and service

Respect: ALWAYS...

* Respect cultural and spiritual differences and honor individual preferences.

* Respect everyone's opinion and contribution, regardless of title/role.

* Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

* Value the time of others by striving to be on time, prepared and actively participating.

* Pick up trash, ensuring the physical environment is clean and safe.

* Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

* Acknowledge wins and frequently thank team members and others for contributions.

* Show courtesy and compassion with customers, team members and the community