eCommerce Fulfillment Specialist

Staffmark Group
$42.00-$42.00
paid time off, 401(k)
United States, Texas, Plano
Nov 19, 2024
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX. eCommerce Fulfillment Specialist Position Summary: The role will have tactical day to day operations for eCommerce fulfillment such as running and monitoring open orders daily, working with our internal teams, and our fulfillment provider to quickly resolve and have orders shipped on time and fix orders that are outside our service level. This will require day to day operational support to collaborate between Supply Chain, Customer Service, Logistics, Transportation and IT Teams. You will need to diagnose and understand the underlying operational issues and opportunities in the business and work on initiatives to address them. This position will be responsible for developing key reporting and IT requirements; as well as documenting process flows to illustrate and understand the current integrations with our partners and how our systems work. This will be used to identify issues and drive process and system improvement requirements. Managing and using data to identify to get ahead of any delays or issues for open orders or deliveries is a key function of the role. Successful candidates will have the ability to proactively solve both short term and long-term issues effectively. Responsibilities: Review and create documents and materials to monitor work processes to assess completeness, accuracy and conformation to standards and specifications. Preform day to day tasks to support business operations of eCommerce Fulfillment and collaboration with teams to ensure processes are being followed. Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution. Work with Logistics on filing claims against 3PLs and shipping partners. Utilize surveys to analyze and drive improvements based on qualitative feedback. Monitor and take action on exception reporting and understand measurements of KPI's for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business. Support day to day business operations of eCommerce reviewing orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on website. Develop and maintain constructive and cooperative working relationships with all stakeholders. Requirements: Experience with eCommerce, Retail, or Consumer Electronics businesses 2-5 years relevant experience in fulfillment and direct to consumer eCommerce business operations Verbal and written communication skills, attention to detail, problem solving and interpersonal skills. Ability to navigate the organization to gather information, elicit feedback, and engage other teams for collaboration. Strong analytical and problem-solving skills. Excellent communication skills (verbal and written). Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities. Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application. Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.