Remote Customer Service Representative

TEKsystems
$18.00 - $20.00 / hr
United States, Florida, Tallahassee
Nov 19, 2024
FULLY REMOTE EQUIPMENT PROVIDED Must have quiet and private space to work Monday - Friday First shift available Start 12/2 Responsibilities: Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc. Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately. Remain fully compliant with operational standards. Meet or exceed call center operational metrics. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust. *Anticipate customer needs and take action. Prior call center/csr experience required Prior healthcare exp preferred About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.