Product Specialist II - Pro Support

TEKsystems
$20.00 / hr
United States, Iowa, Cedar Rapids
Nov 19, 2024
Description: As a Product Specialist II - Desktop Support agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service, technical, and tax expertise along with your exceptional communication and interpersonal skills. Major responsibilities of the Product Specialist II - Pro Support position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for support operations for the TaxAct Desktop Business and 1040 product lines. The scope of support includes program navigation, program connectivity, program compatibility, program usability, and general product knowledge. Provide professional and friendly support to all external and internal customers. Troubleshoot and research customer issues and, when appropriate, clearly communicate them to your lead for a quick resolution. Provide timely phone and email support requests to TaxAct customers. Communicate trending issues to management. Based on customer interactions, propose needed responses for the knowledge database. Routinely promote teamwork and foster collaboration. Convey a professional and positive image internally and externally. Additional job duties as needed. Skills:* Desktop, customer service, tax preparation Top Skills Details: Desktop,customer service,tax preparation Additional Skills & Qualifications: Bachelor's degree in accounting or computer-related field or equivalent education, training, or work experience preferred. 2 plus years of tax preparation experience or equivalent preferred. B2B experience preferred. Exposure supporting tax forms 1040, 1041, 1065, 1120, 1120-S, Excellent written and verbal communication skills. Attention to detail. Ability to multitask. Strong problem-solving skills. Excellent time management skills. Helps to maintain a positive work environment. Must have (or be willing to obtain) a private, dedicated hardwired internet connection Experience Level:* Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.