Noc Engineer

TEKsystems
$70,000.00 - $75,000.00 / yr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Kansas City
Nov 19, 2024
Description: POSITION PURPOSE: The purpose of the NOC Engineer is to provide advanced technical network support and monitoring to internal and external customers by responding to trouble tickets, assisting NOC Technicians with Tier 2 troubleshooting, training, and overseeing circuit activation problems. Ensuring customer issues are handled quickly and correctly is a key to success in this role. This position will work closely with Field Operations, Engineering and client Customers. They will be responsible for monitoring, Teir II troubleshooting, and repair of Optical, SONET, DWDM, CWDM, Ethernet, and IP/MPLS products and services. Requires a strong understanding of Layer 1, 2, and 3 principles, Nokia, MRV, Routers & Switches, ADVA & Ekinops DWDM, and Cisco SONET. PRINCIPAL ACCOUNTABILITIES: 1.Assist the NOC with Tier 2 troubleshooting on DWDM, MPLS, and SONET equipment 2.Monitor network performance and active alarms 3.Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required. 4.Read and interpret CLR/DLRs 5.Work with Engineering on customer circuit changes and design 6.Complete test and turnup of newly activated customer circuits 7.Train the NOC on DWDM, MPLS, and Sonnet equipment 8.Work closely with Operations and Engineering to ensure quick circuit activation 9.Correspond with customers with ticket updates and advanced technical support JOB REQUIREMENTS: Desired 3 years' experience in Network Engineering 2 to 3 years' experience working in an NOC environment in the telecommunications industry. Strong communications skills Fiber optic fundamentals Multi-task and maintain composure. Experience performing circuit testing procedures and test equipment. Nokia, ADVA, Ekinops and MRV experience Skills:* noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia Top Skills Details: noc,network operations,lan wan,fiber optic cabling,cisco routers switches,nokia Additional Skills & Qualifications: Other skills required: 3 to 5 years in Telecommunications or equivalent Technical Training High school diploma or equivalent Strong communications skills Strong MPLS knowledge DWDM fundamentals Must be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues. * Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.