Case Manager - POH

Position Summary

The Case Manager - Pathway of Hope (POH) is responsible for providing targeted services to families with a desire to break the cycle of crisis and enable a path out of intergenerational poverty. The Case Manager recruits and provides a full range of case management services.

$22.28/hour, 40 hours/week

215 South 27th Avenue West, Duluth, MN 55806

Essential Functions (approximate time spent)

• Provide long-term strength-based, client-centered, holistic case management to POH families (75%).
• Maintain up-to-date, accurate client information in casefiles and through database entry (10%).
• Recruit qualifying families for POH and promote social services and corps programs with clients and throughout the community (5%).
• Engage in internal activities to promote and further POH goals and objectives (5%).
• Facilitate individual and group educational activities (5%).

Education and Experience

• Bachelor's degree in relevant field required.
• If degree is in social work, must be licensed by state board.
• Previous social services or ministry experience required.
• Experience conducting long-term case management preferred.
• Must pass background checks.
• Valid driver's license and meet MVR requirements, preferred.

Competencies

• Willing to support and promote the philosophy, goals, and mission of The Salvation Army.
• Flexible interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• High level of honor in dealing with confidential information.
• Works with integrity, valuing honesty and diligence.
• Competency with PC, Microsoft Office, databases, and standard office equipment required.

Working Conditions

• Mostly sedentary work, sitting for long periods of time and working on a computer.
• Professional environment; eligible for a remote-friendly work environment.
• Must be able to communicate clearly in English, and work in person or on the phone.
• Must be able to sit and stand for reasonable periods of time.
• Must be able to occasionally lift 30 pounds.
• Standard business hours with occasional evenings and weekends.

Supervisory Responsibilities

None.

Travel Requirements

May require frequent local and rare out-of-area travel.

Other Duties

This job description is not all inclusive. It is intended to identify the essential functions of the position. Other duties, responsibilities, and tasks may be assigned by supervisor.