Administrative Aide

Columbia University
United States, New York, New York
Nov 16, 2024
Job Type: Support Staff - Union Bargaining Unit: SSA Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Standard Work Schedule: Building: Salary Range: $63,785.80 - $63,785.80 annually The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary Columbia University Psychiatry Department is seeking an experienced Administrative Aide to handle revenue cycle tasks in the Epic System. The role will entail multiple revenue cycle functions and tasks. Responsibilities Obtain prior authorization for all outpatient visits primarily consult services but not limited to other sites. Compile and analyze ad-hoc reports in several systems such as Cognos and Epic. Handle escalated customer inquiries, disputes and complaints in a professional and courteous manner. Assigning, coordinating and reviewing the work of others if needed; training new lower-level support staff. Service as a liaison between department and outsourcing vendors to resolve payment and refund issues. Review and resolve multiple revenue cycle work queues. Review and resolve daily payment and refund issue logs. Other duties as assigned. Minimum Qualifications Bachelor's degree plus two to three years of related experience or equivalent in education and/or business experience. Preferred Qualifications Knowledge of Electronic Health Record experience, preferred. Knowledge of Cognos reporting system, preferred. Experience in report compiling and analysis preferred. Other Requirements Must successfully complete all online systems training requirements. Knowledge of Epic system. Overall understanding of how the insurance plans work, including referrals and prior authorizations, required. Ability to meet deadlines and organizational skills. Knowledge with medical terminology specifically pertaining to CPT 4 and ICD 10 codes. Excellent oral and written communication skills. Ability to use independent judgment. Computer literate and knowledge of current Microsoft applications; Excel pivot tables, etc. Strong customer service oriented and ability to work with outside vendors. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.