Centralized Support Specialist I

TEKsystems
$19.25 / hr
United States, Arizona, Tempe
Nov 16, 2024
Start Date: December 2nd Location: 100% onsite - Tempe, AZ Pay: $19.25/hr. - Pay differential if scheduled to work past 6pm and/or weekends $24.06/hr. Duration: 4-month Contract to hire * * Job Description: * Inbound healthcare contact center representative role * Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management. * Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members' care partners like pharmacies, testing laboratories, specialists, and insurance. * Collaborate with providers and other operations team members to complete urgent tasks Skills: scheduling appointments, call center, medical record, Patient Registration, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records, prior authorization Additional Skills & Qualifications: * Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR * 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) Experience Level: Entry Level #prioritywest About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.